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2012
July
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Hello:
Warringah Library Service would like your feedback on its colelctions and resources, why you fist joined the library and what brings you back. The survey consists of 10 quick questions with the option to elaborate your answers.
If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
1: Please indicate why you first joined the library? (you can choose more than one from the list)
For assistance to find information
To borrow books or magazines
To borrow audio books, DVDs or music CDs
To access the Internet or use the library computers
To request an Inter Library Loan
To join a Book Club
To access the Book Club collection
To attend an event held by the Library eg Author talk
To join the Family History group
To access family history recources
To access the Home Library Service
To access the Community Language Service
To access the Library Databases
Other
2: When you first joined the library, how often did you visit?
most days
about once per week
about once a month
about once every couple of months
only once or twice since joining
have not visited the library again since joining
Comment
3: In the last 12 months, how often have you visited the library?
most days
about once per week
about once per month
about once every couple of months
only once or twice
Comment
4: Do you expect to visit the library sometime in the next 12 months?
Yes
No - you will be skipped to question 6.
Other
5: At what Library and what services are you most likely to use next time you visit the library?
Dee Why
Warringah Mall
Belrose
Forestville
Access the Internet via library computers or Wi-Fi
Read resources in library
Attend a library program or event eg stroytime or author talk
Borrow items to take home
Other
6: Please indicate why you do not expect to visit the library sometime in the next 12 months.
No longer live or work in the area
Lifestyle does not permit time to visit the library
Dissatisfield with resources or service
Other
7: Please indicate how long you expect to be living on the Northern Beaches.
1 - 2 years
2 - 5 years
6 or more years
N/A
Other
8: What resources/facilities and for what age group would encourage you to visit the library on a regular basis?
Child 0-6
Child School Age
Yount 18-25
Young adult 26-35
Mature adult 36+
Retired
Improved Wi-Fi
Author talks
Programs for children
Quiet study area
Cafe
Download books and music
Music CDs
Audio Books
DVDs
Books - Non-fiction
Books - Fiction
Newspapers and magazines
Other
9: To what extent would you recommend Warringah Library Service to your friends, family or neighbours?
0 = would not recommend ------- 10 = would highly recommend
0
1
2
3
4
5
6
7
8
9
10
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