The Practical Law Company- Customer Satisfaction S

Dear Legal Team Member:

As the General Council, I want to thank you for taking the time to test this website. In order to determine if this is a product that was useful to you please take a couple of minutes to tell us about the service. We want to meet your expectations and assist you in your role as in house lawyers.

Sincerely,

Simon Des Etage

General Counsel

How satisfied are you with PLC regarding the following items?

	Very Unsatisfied	Unsatisfied	Satisfied	Very Satisfied
Trial run

Installation or first use experience

Usage experience

Customer service

How often did you use PLC?

Overall, how satisfied are you with PLC?

Compared to other online legal services that are available, would you say that PLC is...

Would you use/purchase PLC?

If you contacted PLC customer service during your trial run, were all problems resolved to your complete satisfaction?

Yes, by the PLC or its representatives

Yes, by me or someone outside the company

No, the problem was not resolved

No problems/No contact with customer service

If you have additional comments about your experience with PLC that have not been addressed in the survey, please enter them below.

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration.

If you have any comments or concerns about this survey please Contact: -

Simon Des Etage or Orchid Morrison