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  1. Surveys
  2. 2014
  3. February
  4. T
  5. Title Agency Survey 2014Q1
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Exit Survey
 
 
Hello:

You are invited to participate in our survey of First American title agents. It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn from you.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Andrew Wert at 602-685-7030 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Please rate the importance of the following:
Critical Very Important Important Somewhat Important Not Important N/A
* Underwriting Service Responsiveness
* Underwriting Service Quality
* Rates
* Division of Premium (split)
* Integration with my Production System
* ALTA Best Practices Support
* Training
* Corporate Purchasing Discount Program
* First American's Financial Strength / Reputation
* Referrals
* Claims Handling
* Fairness / Trust in Dealing
* Title Agency Technology (AgentNet)
* Sales Methods
 
 
How strongly do you agree with the following statements?
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
* First American's underwriting quality and expertise available to me is superior to that of its competitors.
* First American underwriting strikes the right balance on risk.
* The First American underwriting team is comparatively more responsive than its competitors.
 
 
How strongly do you agree with the following?
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
* Our contractual division of premium is fair, competitive and properly represents First American's underwriter risks and service investment.
* The AgentNet integration with our production system is efficient and provides value.
* The AgentNet integration is comparatively better than its competitors.
* First American's support related to ALTA Best Practices is what I need.
 
 
How satisfied are you with the following:
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
* First American's corporate discount program is better than its competitors.
* First American's financial strength and reputation adds value to my company and my customers.
* First American's referrals to my company are as frequent and as good quality as its competitors.
 
 
How strongly do you agree with the following?
Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
* First American's claims handling is professional, communicative and better than its competitors.
* I trust First American and its employees supporting me.
* First American's Auditors are professional and conscientious.
* First American offers superior technology to its title agents.
* First American's underwriting brand is the strongest among your underwriters.
 
 
 
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