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  2. 2014
  3. March
  4. T
  5. Total Service Quality Managment
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Exit Survey
 
 
Technological University of Cancùn

This questionnaire has the objective of assess the impact of implement a new model in the service industry Total Service Quality Management promoted by the Technological University of Cancún, therefore I am interested in your opinion. All data is treated confidentially for research purpose. Please respond and/or underline your level of agreement or disagreement of the following affirmations, where 1 means (totally disagree) and 5 (totally agree). I appreciate your honesty and time.

Values: 1 (totally in disagree) 2 (disagree) 3 (indifferent) 4 (disagree) 5 (totally agree)
 
 
 
I feel that encourage initiative is important when I am dealing with customers.
 
1
 
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4
 
5
 
 
 
I known what my strengths are.
 
1
 
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3
 
4
 
5
 
 
 
I thought that been a leader doesn’t mean that your hierarchical position should be manager or supervisor, for any job position is necessary the leadership vision.
 
1
 
2
 
3
 
4
 
5
 
 
 
I consider that being able to understand the feeling of my coworkers can help to solve a team work conflict.
 
1
 
2
 
3
 
4
 
5
 
 
 
I feel that encourage initiative is important when I am dealing with customers.
 
1
 
2
 
3
 
4
 
5
 
 
 
I consider that take the customer`s complain to the personal level is not professional.
 
1
 
2
 
3
 
4
 
5
 
 
 
I get the feeling that when people approach life task with emotional intelligence, they should be at an advantage for solving problems.
 
1
 
2
 
3
 
4
 
5
 
 
 
I think that if I do not have enough information to make a good decision, I must get the information from somewhere.
 
1
 
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3
 
4
 
5