TPC Retail MRO

1. Thank you for giving us the opportunity to serve you better. We value your business and want to make sure we meet your expectations. As a valued customer, how you rate our service, is the most important information we can acquire, and we appreciate you for taking this survey.

* 2. Name

* Company Name

* Phone Number

* Email Address

3. Please rate TPC Retail - Maintenance, Repair and Overalls division on the following attributes:

	Excellent	Good	Satisfactory	Can be Better
* Technical knowledge of Sales Engineer

* Range and Quality of Products

* Availability of Products

* Timeliness of Deliveries

* Response time to enquiries/complaints

* Value for money

* 4. Did you have any sales support related issues in the last 6 months which has not been addressed?

Yes

No

5. Please specify the issue.

* 6. How did we perform in line with your project timeline?

Excellent

Good

Satisfactory

Can Be Better

* 7. How likely are you to be using the products and services of TPC for upcoming projects?

Likely

Unlikely

8. If no, Please specify the reason for not considering:

* 9. On a scale of 0 to 10, where 0=Most unlikely and 10=Most likely, please indicate how likely are you to recommend TPC to your associates/business partners?

«Very Unlikely						Very Likely»
0	1	2	3	4	5	6	7	8	9	10

10. If 0-6, please specify the reason for this rating:

* 11. Have you ever availed products and services of a similar kind from any other company?

Yes

No

12. Please specify the name of the company:

13. Please rate them in comparison with TPC:

* 14. How would you rate your overall satisfaction with us?

Excellent

Good

Satisfactory

Can Be Better

* 15. How frequently should you wish TPC Retail - Maintenance, Repair and Overalls Division to contact your organisation?

Once a week

Once every fortnight

Once a month

On a call basis, as and when required

16. Would you like to share any other Comments/Suggestions with us?