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Welcome:
Congratulations on your recent promotion!
As Terminal Coordinator you hold a very important position in our company as we continue to grow.
As part of the company's continuous improvement goal, we invite you to participate in our survey regarding the training for Terminal Coordinators.
All officers promoted to the Terminal Coordinator position will be asked to complete a survey that asks questions about the recent training program. It will take approximately 10-15 minutes to complete the questionnaire.
Your participation in this study is completely voluntary; however we encourage your participation to help improve the training. FirstLine believes that it is very important for us to learn your opinions so that we can identify areas for improvement to the training curriculum.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.
Your information will be coded and will remain confidential.
If you have questions at any time about the survey or the procedures, you may contact Performance Assurance & Regulatory Compliance at 216.674.5300 or by email at [email protected].
Thank you very much for your time and support.
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Training Program Survey
Overall, how satisfied are you with:
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| Why were you ${piping_text} with the relevance of the training topics for your new position? Please explain: | | |
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| Overall, how satisfied are you with FirstLine's Training Personnel's knowledge and professionalism during the course? |
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| Why were you ${piping_text} with FirstLine training personnels knowledge and professionalism during the course? | | |
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| Overall, how satisfied are you with the training location and facility? |
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| Why were you ${piping_test}with the training location and facility? Please explain: | | |
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| Overall, how satisfied are you with FirstLine's communication of the Terminal Coordinator's roles and responsibilities as they relate to the TSA? |
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| Why were you ${piping_text} with FirstLine's communication of the Terminal Coordinator's roles and responsibilities and how they relate to TSA? Please explain: | | |
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| Overall, how satisfied are you with FirstLine's Terminal Coordinator Training program? |
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| Why were you ${piping_text} with FirstLine's Terminal Coordinator Training Program? | | |
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I fully understand my role and responsibilities as a Terminal Coordinator after attending the FirstLine Training.
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| FirstLine has provided the training and resources I will need to fully perform in my role as a Terminal Coordinator. |
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| Please rank (1-5) the following in order of interest of the topics provided during Terminal Coordinator training: |
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| Leadership Triangle |
| | | Would you Follow Me |
| | | Operations Roundtable Discussions |
| | | Human Resources Roundtable Discussion |
| | | Training Table Roundtable Discussions |
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| Please provide comments/suggestions to the portion of the training you ranked as #1: | | | | Please provide comments/suggestions to the portion of the training you ranked as #5: | | | | Please provide commnets/suggestion on the remaining portions ranked #2-#4: | | |
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| Overall, I would rate the training program provided to the Terminal Coordinators as: |
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| Would you recommend the Terminal Coordinators training program to colleagues? |
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| If you had the opportunity to develop a training course to increase the performance/skills set of Supervisors and Terminal Coordinators, where would you allocate the time (a total of 8 hours, example: use increments of one (1) hour or more for an eight (8) hour course): |
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| Operations (Scheduling, asset management, etc.) |
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| | | | | Operations (TC role and responsibility / organizational structure / chain of command) |
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| | | | | Operations (Communications/Reports) |
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| | | | | Human Resources (Employee relations soft skills (coaching, mentoring, building teams, etc.) |
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| | | | | Human Resources (policies/procedures, workers' comp,etc.) |
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| | | | | Training (OLC, TIPS) |
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| | | | | Customer Service (lost and found, damage claims, etc.) |
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| | | | | Performance Assurance/Compliance Audits |
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| | | | | Other |
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| Please use this space to make additional comments/suggestions, as needed, if you were to develop a training course to increase the performance/skill set of Supervisors and Terminal Coordinators. | | |
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