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2012
September
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VAS SA
Company Name
Name
Designation
Email
Contact Number
Service Type
-- Select --
Managed Telepresence Services
Managed LAN Servicee
Managed Business Internet Services
Managed Security Services
Managed Unified Communication Services
Managed CPE Services
Managed Network Visibility Services
1) After Sales Support
Good
Above Average
Average
Poor
Unacceptable
Not Applicable
1.1) VAS team are helpful in diagnosing the causes of your problem areas.
1.2) VAS team are proactively provide updates on the status of the problem until resolution been achieved.
1.3)VAS team have a good understanding and technical knowledge of your network and equipment
1.4)If you reported any problems, how satisfied are you with the resolution?
1.5) How do you evaluate VAS team's phone handling process (greeting and salutation)
1.6) Was the VAS team attending to your problem professionally
Please comment if you have rated us "Average" and below
2) Reports
Good
Above Average
Average
Poor
Unacceptable
Not Applicable
2.1) Quality of monthly reports
2.2) Delivery of monthly report are in timely manner
Please comment if you have rated us "Average" and below
3) Change Request
Good
Above Average
Average
Poor
Unacceptable
Not Applicable
3.1) Quality of Change Request Completion
3.2) Time frame taken to excute the Change Request
Please comment if you have rated us "Average" and below
4) Onsite Support
Good
Above Average
Average
Poor
Unacceptable
Not Applicable
4.1) Punctuality of onsite engineer to the affteced sites
4.2) Onsite engineer have a good understanding and technical knowledge of your network and equipment
4.3) Onsite engineer equipped with proper sparing during the troubleshooting
Please comment if you have rated us "Average" and below
VADS VAS Product Survey
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