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Here at the TSC, we want to ensure that we always provide value added services to support your daily operations. In order for us to identify the areas that are in need of improvement, we must receive honest and sincere feedback from our customers.
To that end, please find a link below to our TSC Survey. This survey will only take a few minutes of your time to complete.
• Section II asks you to provide information about yourself
• Section III asks you to rate the TSC's overall performance in eight different attributes, which we feel are important in our daily operations
• Section IV asks you to rate each team that you interact with on a daily basis, based on the same eight attributes. You will also find an area under each team’s attributes to enter your comments and/or suggestions related to your responses.
• Section V asks you to provide feedback on training courses that you are interested in.
Thank you very much for participating in this survey. Your time and effort is greatly appreciated!
If you encounter any difficulties with the survey, please email #TSC-CustomerSupportNASAC.
You can start the survey now by clicking the “Continue” button below.
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| * Telex (mandatory) | | | | Name (optional) | | | | Phone Number (optional) | | |
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| Section III: Overall TSC Rating |
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| Please rate the TSC in the following attributes. If you do not interact enough with the TSC to provide a rating, please select “Not Applicable” (N/A). |
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| Overall Comments or suggestions about the TSC | | |
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| Section IV: Individual Team Rating |
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| The TSC consists of 3 Departments (LSC, FSC and CSC) with a total of 11 teams. Please rate each team based on your interactions with the team. If you do not interact enough with any team to provide a rating, please select “Not Applicable” (N/A). You will find a field to enter additional comments, suggestions, etc. |
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| * Select FSC if you only handle Non-Trade Activities: |
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| Logistics Support Center (LSC) |
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1. Logistics Team Manager, Evelyn Taylor
2. Realize Payment Team Manager, Julie Barham
3. Realize Team Manager, Jeff Hughes
4. Inventory Team Manager, Lisa Sarauw-Lugo
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Rate the Logistics Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Logistics Team | | |
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Rate the Realize Payment Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Realize Payment Team | | |
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Rate the Realize Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Realize Team | | |
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Rate the Inventory Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Inventory Team | | |
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Financial Support Center (FSC)
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1. Accounts Receivable Team Manager, Sandra Rajaram
2. AP Posting Team Manager, Trena Overall
3. AP Unblocking Team Manager, Karen Bledsoe
4. Necho Helpdesk Team Manager, Pat Jones
5. Payment Settlement Team Manager, Frank Trebendis |
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Rate the Accounts Receivable Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Accounts Receivable Team | | |
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How would you rate the AP Posting Team (Non-Trade) in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the AP Posting Team | | |
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Rate the AP Unblocking Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the AP Unblocking Team | | |
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How would you rate the Necho Helpdesk Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Necho Helpdesk Team | | |
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Rate the Payment Settlement Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Payment Settlement Team | | |
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| Customer Support Center (CSC) |
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1. Workflow Team Manager, Cynthia Jones
2. Customer Support Team Manager, Aneela Rajaram |
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Rate the Workflow Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Workflow Team | | |
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Rate the Customer Support Team in the following attributes:
Please select N/A if you do not interact with this team.
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| Overall Comments/Suggestions for the Customer Support Team | | |
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| Section V. Training Feedback |
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| From the list below, please select the areas of ECC/Business Process training that you and/or your department would most likely benefit from participating (select all that apply) |
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