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The Annual Transient Sales Workshop is right around the corner. In an effort to help us ensure we are providing training topics that are meaningful and of value to you, we would like your feedback on what you would like to learn-do-master to help take our performance to the next level. Please respond to the survey below no later than Friday, April 16, 2010 so we can ensure that we are meeting your needs.
 
 
Please select the top five topics that would have the most value to you when attending the Transient Workshop. Rank from 1-5 with (1) being the most important. Feel free to add any additional comments or more specific details about what you’d like to learn in the comment field.
 
 
Conflict Management-Ways to manage and resove conflict
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Time Management-Managing your own time to ensure that you are focused on the priorities
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Presentation Skills-Perfecting your Pitch!
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Working with the Multi-generations. From Communication to Integration
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Understanding Social Media and its impact
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Negotiation Strategies-How to penetrate and develop an account
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
How to steal market share
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Interpreting Trends and knowing how and when to react to them
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Power Sales Writing
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Handling Objections
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Targeted Prospecting-How to find new business
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Best Practice Sharing with your peers
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
How can I make my Strategic Account Goals (RFP Qualifiers) stand apart to win new business?
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
The RFP Process
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
Best practices to build an account from the WWSO perspective
1 2 3 4 5
 
 
 
Additional Comments...
   
 
 
 
Other (Be Specific)...
   
 
 
1 2 3 4 5
 
 
 
 
Other (Be Specific)...
   
 
 
1 2 3 4 5
 
 
 
Reports
 
 
 
Hotelligence Reports:
 
 
How much do you use this report.
 
Use it all the time
 
Use it sometimes
 
Use it rarely
 
Never use it
 
Haven’t seen it before
 
Not Applicable
 
 
How do you use or apply the information from this report?
   
 
 
 
CIO-Competitive Intelligence Optimizer
 
 
How much do you use this report.
 
Use it all the time
 
Use it sometimes
 
Use it rarely
 
Never use it
 
Haven’t seen it before
 
Not Applicable
 
 
How do you use or apply the information from this report?
   
 
 
 
CPR- Axiom Reports (Corporate Production Reports)
 
 
How much do you use this report.
 
Use it all the time
 
Use it sometimes
 
Use it rarely
 
Never use it
 
Haven’t seen it before
 
Not Applicable
 
 
How do you use or apply the information from this report?
   
 
 
 
VAT (Volume Account Tracker)
 
 
How much do you use this report.
 
Use it all the time
 
Use it sometimes
 
Use it rarely
 
Never use it
 
Haven’t seen it before
 
Not Applicable
 
 
How do you use or apply the information from this report?
   
 
 
 
Salesforce Reporting
 
 
How much do you use this report.
 
Use it all the time
 
Use it sometimes
 
Use it rarely
 
Never use it
 
Haven’t seen it before
 
Not Applicable
 
 
How do you use or apply the information from this report?
   
 
 
 
What reports are missing that you would like to see added? (Please be specific)
   
 
 
Using your tools and resources: Tell us more about your needs.
 
 
 
Salesforce.com (Standard Operating Procedures)
 
Proficient user- No additional training required.
 
Average User- Know how to navigate it, but could use help in how to apply the information.
 
Beginner- Just learned how to turn it on, but don’t know what to do with it.
 
Not applicable
 
 
Please list the specific areas in which you need help with Salesforce.com
   
 
 
 
Hotelligence:
 
Proficient User- No additional training required.
 
Average User- Know how to navigate it, but could use help in how to apply the information.
 
Beginner- Just got it, but don’t know what to do with it.
 
Other, please be specific.
 
Not applicable
 
 
Please list the specific areas in which you need help with Hotelligence.
   
 
 
What are the top three barriers that inhibit your performance? (Please be specific)
   
 
 
What is the one thing that you’d like to learn more about that would really take your performance to the next level?
   
 
 
Rate your DOS’s comfort level in using Salesforce.com:
 
Proficient
 
Average
 
Needs Help
 
Has never accessed it
 
Not applicable
 
 
1. Years of experience as a Transient Sales Professional (with Hyatt or elsewhere)
   
 
 
2. Years of experience as a Transient Sales Professional with Hyatt.
   
 
 
3. Region Name:
   
 
 
4. List the Sales training you have had in the past. (Formal Training only)
   
 
 
5. I am a:
 
BTSM Manager
 
Leisure Transient Sales Manager
 
WWSO-Transient Sales professional
 
Sales Manager handling transient and group
 
Director of Sales or GM
 
Other, please be specific
 
 
OPTIONAL: We continue to strive to offer that perfect blend of learning for our unique blend of multi-generational learners. Would you please share some general information about you to help us provide better methods of learning and training for you? This information will be used for Sales Training purposes only. Do not complete if you are uncomfortable in any way.
 
 
 
I am a...
 
Traditionalist
 
Baby Boomer
 
Gen Xer
 
Millennial/Gen Y
 
Prefer not to say
 
Not sure
 
 
I have been in a sales manager role with Hyatt for _______years.
 
0-2
 
3-5
 
6-10
 
10-15
 
15+ years
 
Prefer not to say
 
 
I learn best through...
 
Active Classroom learning. Prefer to have a book or manual as a reference.
 
Webinars or Conference Calls
 
Virtual Learning/Gaming
 
Simulations or Applied learning
 
Other, please specify
 
Optional: May we contact you for more specific input or insight if needed
(If no, do not fill out the information below.)
Name: : 
Property: : 
Direct Phone: : 
Email: : 
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