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Unilabs IT Strategy - Quick survey

UNILABS IT Strategy - Quick Survey
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1. Dear colleague,

To help define the Unilabs IT Strategy, we need your input to better understand what you think of the current IT services and what you expect in the future.

By participating in this online survey, you will be contributing to the development of the IT Strategy. All responses will remain confidential and secure. Mentioning your name is optional.

This short survey takes about 15 minutes to complete and should be submitted by Friday 4th October at the latest to ensure it will be taken into account. Thank you in advance for your valuable input.

Please contact Dominique Suinot or Olivier Metteau if you have any questions.
([email protected], [email protected])

Thank you
 
2. Respondant identification (optional)
First Name : 
Last Name : 
 
 
* 3. Select your country:
 
 
* 4. Interviewee relation with Unilabs:
 
 
* 5. Interviewee working in IT?
 
 
* 6. Select your business area:
 
7. Production systems - Rate your overall satisfaction with functionalities of:
Very poor Poor Ok Good Very good Don’t know Not applicable
* LIS
* RIS
* PACS
* Middleware
* Quality management
* Point of Care Testing
* Patients connectivity
* Doctors connectivity
* Hospitals connectivity
* Corporations connectivity: insurances, government
* Partners connectivity: suppliers
* Call centers
* Patient waiting time management
 
 
8. Production systems - What would be your only improvement request among these application services?
More functionalities Faster execution Easier to use Better functional support More availability Not applicable Don’t know
* LIS
* RIS
* PACS
* Middleware
* Quality management
* Point of Care Testing
* Patients connectivity
* Doctors connectivity
* Hospitals connectivity
* Corporations connectivity: insurances, government
* Partners connectivity: suppliers
* Call centers
* Patient waiting time management
 
9. Non medical applications - Rate your overall satisfaction with:
Very poor Poor Ok Good Very good Don’t know Not applicable
* Accounting
* Business Intelligence (analytical tools)
* Customer Relationship Management
* Financial Consolidation
* Payroll
* Human resources (careers, skills, recruitment)
* Internet sites
* Intranet sites
* Invoicing system
* Document management system (file repository)
* Assets management
* Procurement tool
* Project management
 
10. IT Infrastructures - Rate your overall satisfaction with:
Very poor Poor Ok Good Very good Don’t know Not applicable
* In-office wireless access
* Internet access
* The email system
* Mobile devices: phones, smartphones, tablets
* Printing
* Ease of access to your emails from home or hotel
* Telephony
* User support
* Videoconferencing
* Your computer performance
* Your computer ease of use
* Collaboration tools
 
 
* 11. IT Infrastructures - What would be your only improvement request among these Infrastructure services?
 
In-office wireless access
 
Internet access
 
The email system
 
Mobile devices: phones, smartphones, tablets
 
Printing
 
Ease of access to your emails from home or hotel
 
Telephony
 
User support
 
Videoconferencing
 
Your computer performance
 
Your computer ease of use
 
Collaboration tools
 
Other
 
 
12. IT support - Are you satisfied with the following aspects of IT support services?
Not at all To a low degree Partially To a high degree Completely Don’t know Not applicable
* Timeliness of initial response to your inquiry
* Ability to solve problem
* Time taken for solving your problem
* Professionalism / Quality of contact
* Communications received: notifications and information
* Knowledge about Unilabs and your professional environment
 
13. How important will the following be to your work requirements within the next two to three years:
Not at all To a low degree Partially To a high degree Completely Don’t know Not applicable
* Audio calls from your computer
* Instant messaging (exchanging text messages in real time)
* Desk phone
* Mobile phone (voice only capabilities)
* Mobile smart phone (voice + applications)
* Social networking
* Mobile devices / Tablets (iPad and alikes)
* Video calls from your computer
* Videoconferencing-equipped rooms
* Unilabs' internal Wifi network
* Using your own personal devices ( PCs, phones) for office work
* Work from home/hotel/out of your usual office
 
 
* 14. What software, functionality, tool or technology would make your work more efficient? Describe how it will help.
   
 
 
* 15. What are the two or three most important services IT provides you? Describe why these services are important.
   
 
 
* 16. What are the new services you would expect from IT?
   
 
 
17. Is there anything else you would like to comment on?
   
Unilabs Corporate IT