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2013
March
U
Untitled
Untitled
Consumer Perception on Low Cost Domestic Airlines in India
0%
Exit Survey »
Please tell us how important each of the following was in making your decision to choose (Airline) for today's flight.
Not at all Important
Somewhat Important
Very Important
(Airline's) departure and/or arrival time was more convenient
(Airline's) flight had fewer stops or better connections
(Airline's) air fare was better
(Airline's) frequent flyer program
(Airline's) inflight services are better (meals, movies, flight attendants, etc.)
(Airline's) ground services are better (ticketing, baggage handling, check-in, etc.)
Personal preference for (Airline)
(Airline) was the only airline with seats available
Travel agent/Company travel department recommendation of (Airline)
Aircraft preference
For each of these areas that you used at the airport today, please indicate how long you waited in line, and whether that wait was acceptable or not.
Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.
Acceptable Wait?
Yes
No
Other
Aircraft boarding
Boarding gate counter
Security check point
Express baggage/seat check-in counter
Ticket counter
Curbside baggage check
If you were particularly
dissatisfied
with any of (Airline's)
procedures
at the airport you just departed, please indicate which area(s).
Curbside baggage check-in
(Airline) ticket counter
Express baggage/Seat check-in counter
Security checkpoint
Red Carpet Room
Boarding gate check-in counter
Aircraft boarding
Other
If you were particulary
dissatisfied
with any of (Airline's)
personnel
at the airport you just departed, please indicate which personnel.
Sky Cap
Ticket counter agent
Express baggage agent
Security checkpoint personnel
Red Carpet Room receptionist
Boarding gate agent(s)
Flight attendant (during boarding)
Other
Are you:
Male
Female
Are you:
Married
Single
Widowed
Divorced
What age group are you in?
12 - 17
18 - 21
22 - 29
30 - 39
40 - 49
50 - 59
60 - 64
65 & over
Where do you live?
USA
Canada
Mexico
Europe
Orient
South America
Other
Please tell us how important each of the following was in making your decision to choose (Airline) for today's flight.
Not at all Important
Somewhat Important
Very Important
(Airline's) departure and/or arrival time was more convenient
(Airline's) flight had fewer stops or better connections
(Airline's) air fare was better
(Airline's) frequent flyer program
(Airline's) inflight services are better (meals, movies, flight attendants, etc.)
(Airline's) ground services are better (ticketing, baggage handling, check-in, etc.)
Personal preference for (Airline)
(Airline) was the only airline with seats available
Travel agent/Company travel department recommendation of (Airline)
Aircraft preference
For each of these areas that you used at the airport today, please indicate how long you waited in line, and whether that wait was acceptable or not.
Didn't Use
No Wait
0-5 min.
6-10 min.
11-20 min.
20+ min.
Acceptable Wait?
Yes
No
Other
Aircraft boarding
Boarding gate counter
Security check point
Express baggage/seat check-in counter
Ticket counter
Curbside baggage check
If you were particularly
dissatisfied
with any of (Airline's)
procedures
at the airport you just departed, please indicate which area(s).
Curbside baggage check-in
(Airline) ticket counter
Express baggage/Seat check-in counter
Security checkpoint
Red Carpet Room
Boarding gate check-in counter
Aircraft boarding
Other
If you were particulary
dissatisfied
with any of (Airline's)
personnel
at the airport you just departed, please indicate which personnel.
Sky Cap
Ticket counter agent
Express baggage agent
Security checkpoint personnel
Red Carpet Room receptionist
Boarding gate agent(s)
Flight attendant (during boarding)
Other
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