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Hello!


Thank you for your time today. As we mentioned in the e-mail, we are conducting a survey on behalf of The Children's Place.


We would like to invite you to take a 10 minute survey and earn a coupon for 20% off your next purchase at The Children's Place



Your answers will help us improve our products, services and store environment. We need your honest opinions on the questions to come. All information you provide will be kept strictly confidential and will not be used for selling purposes.



Please start with the survey now by clicking on the Continue button below.

 
 

* Which of the following best describes how often you are involved in the purchase of clothing & shoes for children ages 10 and under - either for your own children or for children you are close to?
 
Always
 
Almost always
 
Sometimes
 
Rarely
 
Never
 
 

* Do you work for any of the following types of companies:

  • a retailer

  • an advertising agency

  • a research firm

  • a children's products company?
 
Yes
 
No
 
 
How important are each of these things when shopping for shoes?
Not Important at all Not Important Neutral Very Important Extremely Important
Quality of materials used in shoes
Comfort of shoes
Ability to easily put on and take off shoes
Fit of shoes
Consistent sizing of shoes
Durability of shoes
Brand of shoe
Flexibility of the sole of the shoes
Broad selection of colors of shoes
Ability to mix and match back to apparel
Not Important at all Not Important Neutral Very Important Extremely Important
Broad selection of style of shoes
Trend right shoes
Shoe styles that will last multiple season
Good sales
Good value at full price
Easy to measure child's foot
Easy to find what I am looking for
Shoe boxes provided with shoes
 
 
 
Which of the following stores are you aware of selling children's shoes?

Please check all that apply

 
Target
 
Wal-Mart
 
JC Penney
 
Kohl’s
 
Sears
 
Old Navy
 
Payless
 
Stride Rite
 
GapKids
 
Gymboree
 
The Children’s Place
 
Kids Footlocker

 
 
 
How did you find out about The Children's Place shoes?
 
I received something in the mail
 
I noticed them when I was shopping for clothing
 
I received an e-mail / advertised on the internet
 
It was advertised in a magazine
 
A Friend / Family member told me
 
Other
 
 
 
 
In the past 6 months which of the following stores have you shopped at for children’s shoes?

Please check all that apply

 
Target
 
Wal-Mart
 
JC Penney
 
Kohl’s
 
Sears
 
Old Navy
 
Payless
 
Stride Rite
 
GapKids
 
Gymboree
 
The Children’s Place
 
Kids Footlocker
 
Neighborhood specialty shoe store
 
Other
 

 
 
 
Which one store do you shop at most often for children’s shoes?
 
Target
 
Wal-Mart
 
JC Penney
 
Kohl’s
 
Sears
 
Old Navy
 
Payless
 
Stride Rite
 
GapKids
 
Gymboree
 
The Children’s Place
 
Kids Footlocker
 
Neighborhood specialty shoe store
 
Other
 
 
 
Please rate The Children's Place on how they perform on the following attributes when shopping for children's shoes.
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Quality of materials used in shoes
Comfort of shoes
Ability to easily put on and take off shoes
Fit of shoes
Consistent sizing of shoes
Durability of shoes
Brand of shoe
Flexibility of the sole of the shoes
Broad selection of colors of shoes
Ability to mix and match back to apparel
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Broad selection of style of shoes
Trend right shoes
Shoe styles that will last multiple season
Good sales
Good value at full price
Easy to measure child's foot
Easy to find what I am looking for
Shoe boxes provided with shoes
 
 
 
Other then The Children's Place, which of the following stores is your favorite to shop children's shoes?
 
Target
 
Wal-Mart
 
JC Penney
 
Kohl’s
 
Sears
 
Old Navy
 
Payless
 
Stride Rite
 
GapKids
 
Gymboree
 
Kids Footlocker
 
Neighborhood specialty shoe store
 
Other
 
 
 
Now please rate ${piping_text} on how they perform on the following attributes when shopping for children's shoes.
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Quality of materials used in shoes
Comfort of shoes
Ability to easily put on and take off shoes
Fit of shoes
Consistent sizing of shoes
Durability of shoes
Brand of shoe
Flexibility of the sole of the shoes
Broad selection of colors of shoes
Ability to mix and match back to apparel
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Broad selection of style of shoes
Trend right shoes
Shoe styles that will last multiple season
Good sales
Good value at full price
Easy to measure child's foot
Easy to find what I am looking for
Shoe boxes provided with shoes
 
 
In general, when shopping for children’s shoes do you typically...


A) Shop for shoes that match back to a particular outfit

-- OR --

B) Shop for shoes that are basic and match several outfits

Agree More with A Agree More with B
*  
 
 


A) Buy shoes that are in shoe boxes

-- OR --

B) Buy shoes that are on hangers or racks

Agree More with A Agree More with B
*  
 
 


A) Shop with your child

-- OR --

B) Shop alone

Agree More with A Agree More with B
*  
 
 


A) Shop for shoes as a separate trip

-- OR --

B) Shop for shoes when also shopping for clothing

Agree More with A Agree More with B
*  
 
 
 
The following questions are specific to children's shoes at The Children's Place
 
 
 
Which of the following shoe categories have you purchased from The Children's Place?
 
Athletic (i.e. Sneakers)
 
Boots
 
Dressy Shoes
 
Casual Shoes (i.e. Mary Jane's)
 
Sandals
 
None

 
 
 
Why haven't you purchased Athletic shoes from The Children's Place?
 
Athletic shoes are not comfortable
 
Athletic shoes do not fit well
 
They didn't have the size I needed in stock
 
They didn't offer the brands my children like
 
They don't offer the quality I feel is appropriate for Athletic shoes
 
They don't offer the style that I am looking for
 
They don't have the colors that I am looking for
 
I didn't know The Children's Place offered athletic shoes
 
Other
 

 
 
 
Which categories for shoes do you feel The Children's Place exceeds your expectations?

Please check all that apply

 
Athletic
 
Boots
 
Dressy Shoes
 
Casual Shoes
 
Sandals

 
 
 
Have you shopped for shoes at The Children's Place in the past year?
 
Yes
 
No
 
 
 
Now, I want you to think about the last time you were in a Children's Place store shopping for shoes for your child(ren), How would you rate your overall experience in the store?
 
Poor
 
Fair
 
Average
 
Good
 
Excellent
 
 
 
Were you shopping with your child?
 
Yes
 
No
 
 
 
Did your child(ren) try on a pair of shoes?
 
Yes
 
No
 
 
 
Did you use a measuring device?
 
Yes, it was easy to find
 
Yes, but I had to ask a store associate to help me
 
No, I already knew my child’s size
 
No, I couldn’t find the measuring device
 
 
 
Were you able to find your child’s shoe size?
 
Yes, but it wasn’t easy
 
Yes, but I had to ask a store associate to find it for me
 
Yes, and I found it easily
 
No, I could not find it
 
No, you don’t carry my child’s size
 
No, you were out of stock
 
Other
 
 
 
How would you rate The Children’s Place shoe sizing on the following statements?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Consistency of sizing to other Children’s Place shoes
Consistency of sizing to other children’s shoes I have purchased
Availability of sizes
Availability of widths
 
 
Now I want you to compare The Children's Place clothing to it's shoes on the following attributes:
Shoes are better than the clothing Shoes are equal to the clothing Shoes are worse than the clothing
Good value for the money
Quality of materials
Styling
Pricing
 
 
 

Just For The Record

The following demographic questions are to make sure we listen to all types of customers. All answers will be kept confidential.
 

What is your gender?
 
Male
 
Female
 
 
What is your age?
   
 
 
Please enter your zip code
   
 
 
 
How many children do you have?
   
 
 
 
What ages & genders are your children?

Please check all that apply

 
Newborn Girls (0-12 months)
 
Baby Girls (1-3 years old)
 
Big Girls (4-6 years old)
 
Tween Girls (7-10 years old)
 
Newborn Boys (0-12 months)
 
Baby Boys (1-3 years old)
 
Big Boys (4-6 years old)
 
Tween Boys (7-10 years old)
 
Other
 

 
 

Roughly speaking, in what range does your total annual family income fall?
 
Under $25,000
 
$25-35,000
 
$35-50,000
 
$50-75,000
 
$75-100,000
 
$100-150,000
 
Over $150,000
 
Prefer not to answer
 
 

Do you consider yourself to be Hispanic or of Hispanic decent?
 
Yes
 
No
 

* Which of the following categories best describes your ethnic background?
 
Caucasian/White
 
African American
 
Latino/Hispanic
 
Asian
 
Prefer not to answer
 
Other
 
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