UPMC

Do you know how many boxes you have within the warehouse?

If you have charts/records onsite, when do you plan to send them off to storage, considering they are to be strictly stored and not imaged?

When in need of a certain record, describe the steps you take in order to obtain that record

If a misfile is caught within the paper record, what steps are taken and who is informed?

How do you look up documents that are placed in a repository other than the chosen EMR for UPMC?:

What if one of the images you are viewing online happens to be distorted or unable to be read, what steps do you need to take?

Describe the workflow of records within your department: prepping, indexing, scanning, QA, return to original state or destroyed

If you have an urgent matter after releasing the records to the imaging center and you need them immediately and they have not been imaged yet, what would be the steps that you would take to image or obtain?

What key indexing information is required for each document type in order to be able to discover those records later?