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2014
March
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User Satisfaction-Stevedore (Comcheung) - TEST
User Satisfaction-Stevedore (Comcheung) - TEST
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User Satisfaction - Stevedore Service (Comcheung) Mar 2014 (TEST)
Hello,
Thank you very much for your time and support. Please start with the survey now by clicking on the
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button below.
When evaluating contractor performance, please follow below rating scale:
1. Very Unsatisfied: Unacceptable performance without action to improve
2. Unsatisfied: Unacceptable performance with action to improve
3. Average: Acceptable performance with limited action to improve
4. Satisfied: Above acceptable performance with action and plan to improve
5. Very Satisfied: Excellence performance that exceed expectation
N/A. Not Applicable (No such experience with the Contractor)
Continue, I understand the rating scale descibed above
*
Please choose which Operation function you are from?
OPS-Management
OPS-Control (CON)
OPS-Duty Manager (DM)
OPS-Yard Operation (YO)
OPS-Gate House (GH)
OPS-Terminal Yard Operation (TYO)
OPS-Yard Planning - Trucking Team
OPS-Resource Planning
OPS-Operation Support (OS)
Customer Experience Team (CET)
Procurement
Other (Please specify)
*
Which best describe your role in interaction with Contractor?
Senior Management
Functional Manager
Unit Manager/Senior Officer
Shift Leader/Officer
Other (Please specify)
Please rate Contractor’s Daily Service Quality in the past month in the following areas:
1.Very Unsatisfied
2.Unsatisfied
3.Average
4.Satisfied
5.Very Satisfied
N/A
*
On-time delivery of agreed service level
*
High quality of reliable work/service
*
Stable workforce with low turnover
*
Efficient execution of service orders
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Positive work attitude & eagerness to work
*
Follow MTL instruction & procedures
*
Cooperative to user request & address operation issue
*
Effective solution to resolve operation issues
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Proactive to propose efficient work methods
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Provide solution to resolve problem effectively
*
Accommodate MTL needs of required information/documents
*
Precise quotation, invoices & related documents
Comments/Suggestions to specific issues (if below average) for reviewing Contractor Daily Service Quality:
Please rate Contractor performance in Exceptional Case Handling in the past month in the following areas (if apply):
1.Very Unsatisfied
2.Unsatisfied
3.Average
4.Satisfied
5.Very Satisfied
N/A
Promptly advise MTL potential trouble & issue
Capable to supply additional resources in short notice
Promptly react to emergency with effectively solution
Immediate efforts to rectify quality problems
Effective solution to resolve quality problems
Handle quality & other complaints to satisfaction
Comments/Suggestions to specific issues (if below average) for reviewing Contractor’s performance on Exceptional Case Handling:
Please rate Contractor performance in Safety practices in the past month in the following areas:
1.Very Unsatisfied
2.Unsatisfied
3.Average
4.Satisfied
5.Very Satisfied
N/A
*
Consideration of work & equipment safety
*
Perform regular safety inspection
*
Accident prevention efforts
Comments/Suggestions to specific issues (if below average) for reviewing Contractor’s performance on Safety practices:
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