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  1. Surveys
  2. 2013
  3. March
  4. U
  5. Using Mozy's Reference Customers
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Hi Mozy Sales team:

In this short survey, I'm asking questions about your use of references and testimonials that help you sell MozyPro and MozyEnterprise. It will take approximately 3 minutes to complete the questionnaire.

It's important for me and Marketing to learn your opinions so we can help serve you better.

Your survey responses will be confidential and data from this will be reported only in the aggregate. Please let me know if you have questions about it.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How often do you use a customer reference or testimonial to help you in prospecting or selling?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
Where do you turn when a customer asks for a reference?
 
I never get asked
 
I don't respond or I defer to Mozy's other strengths
 
I use my own customers as references
 
I ask another salesperson to help me find a reference
 
I point them to our website or send them testimonials
 
I ask the Mozy Reference Team (Steve Jensen or Tony Patrick)

 
 
 
How do you use Mozy testimonials?
 
I never use them
 
I use them all the time
 
I use them periodically
 
I send success stories and quotes via email
 
I send links to the testimonials found on mozy.com or youtube.com/getmozy or other places
 
I make up my own
 
Are you serious? We have testimonials?

 
 
 
What do you like best about Mozy's testimonials / success stories?
 
We have them. Period.
 
They're the right message
 
They're the right length
 
They give enough information but not too much
 
They look professional
 
They're better than what our competition has
 
They're easy to share

 
 
 
How could our testimonials / success stories be better?
 
Get more of them
 
Improve / update the messaging
 
Make them longer
 
Make them shorter
 
Make them more professional
 
Make them easier to share
 
Make more videos vs. written stories
 
Other
 

 
 
 
What do you think about the Mozy customer videos, specifically?
 
I like them; don't change a thing
 
I don't really like them, but they're all we have
 
I use them a lot
 
I rarely if ever use them
 
I'd like more to focus on MozyEnterprise
 
I'd like more to focus on MozyPro
 
I have other suggestions that I can share with you
 
Other
 

 
 
 
I don't ask Steve to help me with references more often because...
 
Who is Steve?
 
I didn't know he was offering to help
 
I simply don't need help; there's nothing he can do to help me
 
It's too much of a hassle to ask; I'm not in the Utah office
 
It's better to keep to my ways and not use other reps' customers
 
I've tried to ask but I didn't get what I needed
 
Other
 

 
 
 
How can the Mozy Reference Program improve?
 
Get more customers in the program who are available to take calls
 
Get more written testimonials
 
Get more videos
 
Get more logos / name-brand customers
 
Be more visible; I don't hear enough from you
 
Be less visible; I know about you so stop bothering me
 
Attend our Sales meetings more so we can talk, get ideas
 
Work closer with the EMC teams so we learn from them, get help
 
Teach me how to access our databases - SFDC or Reference View
 
Nothing I can think of; you're doing fine
 
Set up one-one-one calls with me; work with me individually (and for that I'll ping you after this survey)
 
Other