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  1. Surveys
  2. 2013
  3. August
  4. V
  5. Virobi Robot Sweeper
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Dear Vileda Customer,

You are invited to participate to our survey on the Vileda Robot Sweeper.

Your comments and opinion about the Vileda Robot Sweeper are very important to us.

Please note, your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact our customer survice department at 1-866-845-3321 extension 2528 or by email at [email protected].

Vileda sincelery thanks you for your time and support. We always aim to offer you an extended range of superior products that make your cleaning chores easier. To achieve this, we strive for absolute quality when we manufacture our products. Your comments will surely contribute to our efforts toward continuous improvement.
 
 
 
 
How long have you had the Vileda Virobi Robot Sweeper for?
 
3 months or less
 
More than 3 moths
 
 
 
Please tell us how satisfied you are with the Vileda Virobi Robot Sweeper.
 
Somewhat satisfied
 
Neither satisfied nor dissatisfied
 
Somewhat dissatisfied
 
Extremely dissatisfied

 
 
 
On a scale from 0 to 10, 10 being most probable, what would be the probability that you recommend the Virobi Robot Sweeper to a family member or a friend?
0 1 2 3 4 5 6 7 8 9
10
 
 
Please indicate how much you agree or disagree about each statement in regards to the Virobi Robot Sweper.
Disagree Completely Disagree Somewhat Neither Agree nor Disagree Agree Somewhat Agree Completely N/A
Cleans hard-to-reach areas
Saves time
Removes dust and hairs
Is good for picking up pet hair
Is easy to use
Navigates well on its own
 
 
 
Could you please tell us, when you first tried the Virobi Robot Sweeper, what were your ingoing expectations of the product/device? By this we mean, what type(s) of dirt did you expect it to pick up, what kind of floor did you expect to use it on, and what kind of cleaning occasion did you expect it to be used for?
   
 
 
 
And, how well did the Virobi Robot Sweeper product meet those expectations?
 
Met your expectations very well
 
Met your expectations somewhat well
 
Did not meet your expectations very well
 
Did not meet your expectations at all
 
Don't know
 
 
 
Please tell us, in an average month, how many times you replace the Virobi Robot Sweeper electrostatic pad.
 
2-3 times/month
 
4-6 times/month
 
7+ times/month
 
Never
 
Don't Know
 
 
 
And when was the last time you purchased a package of Virobi Robot Sweeper refills?
 
2-3 months ago
 
4-5 months ago
 
6 or more months ago
 
Have never purchased a package of pad refills
 
Not aware you could purchase pad refills
 
Don't Know
 
 
 
Where you able to find the refills easely?
 
Yes I found them in the first place I looked
 
Somewhat, I had to look in 2 stores
 
No, not that easely, I have to look in more then 2 stores
 
No, I was not able to locate them, had to contact customer service