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WISHH Client Satisfaction Survey-NGO Template-Oct

WISHH CLIENT SATISFACTION SURVEY
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Good Morning/Afternoon/Evening:

My name is Timothy Cummings and I am the consultant assigned by WISHH for the purpose of implementing this survey. Today, we are conducting a short interview with your organization to better understand the impact of the activities that WISHH does to promote U.S. soy products and its usefulness to non-profits like yours. You are being invited to participate in this survey; however, your participation is strictly voluntary. We would appreciate your cooperation in answering some questions about your interactions with WISHH. The survey today will take approximately 15 minutes to complete. The information you provide will be kept confidential. You will not be identified, or be able to be identified, in any of the reports we plan to write. This information is ONLY being used to better understand the effectiveness of WISHH activities and in no way affects your relationship with WISHH.
 
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
Are you a...?
 
Headquarters-based Management Staff Member
 
Headquarters-based Programmatic/Technical Staff Member
 
Regional or field-based Management Staff Member
 
Regional or field-based Programmatic/Technical Staff Member
 
Other (Please Specify)
 
 
 
 
What type of programming does your organization do? Please check all appropriate categories.
 
Agricultural Development
 
Health Development
 
Commercial & Private Sector Development
 
Civil Society Development
 
Development-based Food Programming
 
Education Development Programming
 
Food for Education Programming
 
Emergency Relief -Food Programming
 
Emergency Relief -Non-Food Item (NFI) Programming
 
Emergency Relief -Shelter Programming
 
Emergency Relief-WASH Programming
 
Other (Please Specify)
 

 
 
 
BEFORE you had contact with WISHH, did your organization use soy in its programming?
 
Yes
 
No
 
 
 
If yes, please specify in what capacity you used soy and in which project(s)?
   
 
 
 
Are you satisfied with the role that soy played in those projects?
 
Yes
 
No
 
 
 
If not, please specify why not.
   
 
 
 
Are there barriers that exist that would limit your use of soy in current or future programming?
 
Yes
 
No
 
 
 
Briefly, what are those barriers?
   
 
 
 
How did you hear about the WISHH program?
   
 
 
 
When you first had contact with WISHH, what were you hoping to accomplish? Did you have any specific results you were hoping to achieve due to the collaboration?
   
 
 
 
After contact with WISHH, has your opinion on the benefits of soy in non-profit programming changed at all?
 
Yes, it has improved
 
No, it has not changed
 
No, it has not changed because I knew quite a bit about the use of soy in non-profit programming before working with WISHH
 
Other (Please Specify)
 
 
 
 
How specifically?
   
 
 
 
After contact with WISHH, do you see any potential for the increased use of soy in your programming?
 
Yes
 
No
 
 
 
Briefly, please explain your rationale.
   
 
 
 
Did the results from your collaboration with WISHH meet your INITIAL expectations?
 
Yes
 
No
 
 
 
If the results from your collaboration with WISHH did not meet your expectations, what can be done to improve it?
   
 
 
 
What advice would you give, if any, to WISHH in order to improve its activities?
   
 
 
 
Is there anything additional (which has not been mentioned previously in this survey) that WISHH can do to help increase the use of soy in your programming that we are not currently doing?
   
 
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