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How satisfied are you with the travel insurance you purchased from Mondial Assistance?

Highly satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Highly dissatisfied

The product & service:

Exceeded my expectations

Met my expectations

Was below my expectations

How did you find out about Mondial Assistance travel insurance?

At a travel agent

Through a search engine

Through a referral from another website

Other (please specify)

Other

Where did you buy your travel insurance? [select all that apply]

Online purchase (insurance only)

Online purchase (bundled with another purchase eg airline tickets)

Telephone purchase

Through a Travel Agent

Other (please specify)

Other

How satisfied were you with the level of information provided regarding your travel insurance purchase?

Did you need to call for Assistance and if so, how satisfied were you with the service that you received?

How satisfied were you with the speed & ease of having your claim processed?

Did you experience any difficulties / issues with Claim processing?

No, everything went fine

Yes, there were some difficulties/issues

Please give details

How do you rate Mondial Assistance on the following attributes?

Do you have any suggestions for improvement?