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Pre-session survey

Name: Email:

Demographic Information:

3. Education:

High School Graduate Fresh/Soph in College Jr./Sr. in College

College graduate Advanced Degree

4. Employment:

K-12 Student Professional Service/Customer Support Homemaker

Student-Computer Science Academic/Educator Clerical/Administrative Self-Employed

Student-Other Computer Sales/Marketing Unemployed, Looking for work

Executive/Managerial Other Technical/Engineering Tradesman/Craftsman Retired Other

Technologies experience

3. What the most frequent technologies used in your daily life?

Can give specific options

5. Technologies make me feel:

Very Uncomfortable 1 2 3 4 5 6 7 8 9 Very Comfortable

6. When you run into a problem on the technology you are using, do you feel:

Anxious 1 2 3 4 5 6 7 8 9 Relaxed/Indifferent

7. When you encounter a problem on the technologies you are using, how do you feel about your ability to fix it?

Helpless 1 2 3 4 5 6 7 8 9 Confident I can fix it

8. How experienced do you think you are when it comes to using a computer?

Very Inexperienced 1 2 3 4 5 6 7 8 9 Very Experienced

9. When there is a problem with a technologies that I can not immediately solve, I would stick with it until I have the answer.

Strongly Disagree 1 2 3 4 5 6 7 8 9 Strongly Agree

10. If a problem is left unresolved on a computer, I would continue to think about it afterward.

Strongly Disagree 1 2 3 4 5 6 7 8 9 Strongly Agree

Post-session Survey

Name: Email:

Date: Time:

2. Were you doing any other activity at the same time?

Yes/No

7. How important was this task to you?

Not very important 1 2 3 4 5 6 7 8 9 Very Important

8. Please write a brief description of the frustration experience:

9. How did you ultimately solve this problem?

I knew how to solve it because it has happened before I ignored the problem or found an alternative solution

I figured out a way to fix it myself without help I was unable to solve it

I asked others for help. I tried again

I consulted online help or the system/application tutorial I consulted a manual or book

10. How frustrating was this problem for you?

Not very frustrating 1 2 3 4 5 6 7 8 9 Very frustrating

13. Right now, my mood is: