Name:Office:

Exit Survey »

* 1.You have just had 15 participants transferred to your caseload. Which of the following needs to be done as you meet with your new participants? (Select all that apply)

Review of the hard copy file to ensure all required paperwork is present and complete

Review of case notes to learn what has happened while your new P has been in the ISAP program

Review of AccuTrax to be sure all screens and information are current and complete

No review necessary because my co-workers do a great job of case management and documentation

Creation of a new Individual Service Plan

* 2.Failed Home Visits require the Participant to complete an office visit on the next business day.

Yes

Only if a successful home visit cannot be completed within 24 hours

Only if we cannot make contact

* 3.Only the Case Specialist completing a home visit needs to document a failure and the associated participant contact attempts.

True

False

* 4.If the Risk Score section of the placement worksheet is left blank by the referring officer, what is entered into the Risk Score section of the Case Information Screen?

Nothing

* 5.According to the SOP, unannounced Face to Face Home Visits for a Pre-Order Participant should happen how often?

Once every two weeks

It depends on the “home visit intervals”

Once a month

Once every four weeks

* 6.Case Specialists are allowed to use a Participant’s name when case noting in AccuTrax?

True

False

* 7.The forced call sent after enrolling a Participant on Telephonic Reporting is a test call and is not evaluated for compliance to TR rules as listed in the TR agreement.

True

False

* 8.Which of the following is true about a Participant’s weekly schedule?

Can have changes written into the current form for a one-time change without creating a new schedule

Documents the Participants anticipated daily schedule from office visit to office visit

Does not need to include time for ISAP office visits within the schedule

Only needs to be created when there is a significant, permanent change to a Participant’s schedule.

Needs Participant initials to indicate a review at each office visit

Needs to include a date range instead of a single effective date

* 9.Poor case note documentation can affect which areas of contract compliance? (Select all that apply)

* 10.Participant calls to reschedule office visit again – the 4th time in 6 visits.

Change the Case Management Plan Office Visit F2F day again since he was supposed to be here on Tuesday and he’s coming in on Wednesday

Add him to the daily FTA report and case note that information.

Dismiss the violation created for today’s OV as “Schedule Error” and check him in for a regular office visit tomorrow.

Leave him off the FTA report for the day because he re-scheduled and that “counts”.

Add him to the daily FTA report and case note that information.

Case note only that the P rescheduled and omit the detail that it is the 4^th rescheduled visit in 6 F2F’s.

Accept the violation created for today because he was not, in fact, in the office.

Case note the frequency of schedule changes and speak with your PM about a staffing or possible sanctions.

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