Word-Import - 1

Bruce Quant – (QSR) Page PAGE 16 of NUMPAGES 24

Thank you for participating in this online survey. At the onset, let me assure you that this survey is a private undertaking and we will keep your identity and opinions in utmost confidence.

MAIN QUESTIONNAIRE

BACKGROUND ON COMPANY

We would first like to know a few things about your company.

2.TYPE OF BUSINESS

	1
Fast food/ quick serve restaurant

3.OWNERSHIP

	1
Filipino-owned

4.INCIDENCE OF HAVING BRANCHES

	1
YES

6.CURRENT SUPPLIERS

	1
Absolute

7.LIKES ON CURRENT SUPPLIERS

	LIKES
SUPPLIERS

8.DISLIKES ON CURRENT SUPPLIER

	LIKES
SUPPLIERS

	9.SATISFACTION RATING OF TOUCHPOINTSUB-AREAS DURING INITIAL CONTACT


* TOUCHPOINTS

	10.SATISFACTION RATING OF COMPANY IMAGE SUB-AREAS DURING INITIAL CONTACT


COMPANY IMAGE

	11.SATISFACTION RATING OF AGENT/ CONTACT PERSON SUB-AREAS DURING INITIAL CONTACT


AGENTS/ CONTACT PERSONS

	12.SATISFACTION RATING OF PRICING SUB-AREAS DURING INITIAL CONTACT


PRICING

	13.SATISFACTION RATING OF PRODUCT SUB-AREAS DURING INITIAL CONTACT


PRODUCTS

	14.SATISFACTION RATING ON OVERALL INITIAL CONTACT STAGE


OVERALL INITIAL CONTACT

	15.SATISFACTION RATING OF TOUCHPOINT SUB-AREAS DURING ORDERING


TOUCHPOINTS

	16.SATISFACTION RATING OF AGENT/ CONTACT PERSON SUB-AREAS DURING ORDERING


AGENTS/ CONTACT PERSONS

	17.SATISFACTION RATING OF TIMELINESS SUB-AREAS DURING ORDERING


TIMELINESS

	18.SMART SCALE RATING – TIMELINESS DURING ORDERING


SMART SCALE RATING – TIMELINESS DURING ORDERING

	19.SATISFACTION RATING OF FLEXIBILITY SUB-AREAS DURING ORDERING


FLEXIBILITY

	20.SATISFACTION RATING OF PRODUCT SUB-AREAS DURING ORDERING


PRODUCTS

	21.SATISFACTION RATING ON OVERALL ORDERING STAGE


OVERALL ORDERING

	22.SATISFACTION RATING OF TIMELINESS SUB-AREAS DURING DELIVERY


TIMELINESS

	23.SMART SCALE RATING – TIMELINESS DURING DELIVERY


SMART SCALE RATING – TIMELINESS DURING ORDERING

	24.SATISFACTION RATING OF DELIVERY PERSONNEL SUB-AREAS DURING DELIVERY


DELIVERY PERSONNEL

	25.SATISFACTION RATING OF PRODUCT SUB-AREAS DURING DELIVERY


PRODUCT

	26.SATISFACTION RATING OF ACCURACY SUB-AREAS DURING DELIVERY


ACCURACY

	27.SATISFACTION RATING OF TOUCHPOINT SUB-AREAS DURING DELIVERY


TOUCHPOINTS

	28.SATISFACTION RATING OF AGENT/ CONTACT PERSON SUB-AREAS DURING DELIVERY


AGENTS/ CONTACT PERSONS

	29.SATISFACTION RATING OF QUALITY OF RESPONSE SUB-AREAS DURING DELIVERY


AGENTS/ CONTACT PERSONS

	30.SMART SCALE RATING – PROMPTNESS OF RESPONSE DURING DELIVERY


SMART SCALE RATING – PROMPTNESS OF RESPONSE DURING DELIVERY

	31.SATISFACTION RATING ON OVERALL DELIVERY STAGE


OVERALL DELIVERY

	32.SATISFACTION RATING OF PRODUCT SUB-AREAS DURING DAY-TO-DAY OPERATIONS


PRODUCTS

	33.SATISFACTION RATING OF MARKETING & SALES SUPPORT SUB-AREAS DURING DAY-TO-DAY OPERATIONS


MARKETING & SALES SUPPORT

	34.SATISFACTION RATING OF TOUCHPONT SUB-AREAS DURING DAY-TO-DAY OPERATIONS


TOUCHPOINT

	35.SATISFACTION RATING OF AGENT SUB-AREAS DURING DAY-TO-DAY OPERATIONS


AGENTS

	36.SATISFACTION RATING ON OVERALL DAY-TO-DAY OPERATIONS


OVERALL DAY-TO-DAY OPERATIONS

	37.SATISFACTION RATING OF ACCURACY SUB-AREAS DURING BILLING & PAYMENT


ACCURACY

	38.SATISFACTION RATING OF FLEXIBILITY SUB-AREAS DURING BILLING & PAYMENT


FLEXIBILITY

	39.SMART SCALE RATING – FLEXIBILITY DURING BILLING & PAYMENT


SMART SCALE RATING – FLEXIBILITY DURING BILLING & PAYMENT

	40.SATISFACTION RATING OF TOUCHPOINT SUB-AREAS DURING BILLING & PAYMENT


TOUCHPOINTS

	41.SATISFACTION RATING OF TIMELINESS SUB-AREAS DURING BILLING & PAYMENT


TIMELINESS

	42.SMART SCALE RATING – TIMELINESS DURING BILLING & PAYMENT


SMART SCALE RATING – FLEXIBILITY DURING BILLING & PAYMENT

	43.SATISFACTION RATING OF AGENT SUB-AREAS DURING BILLING & PAYMENT


AGENT/ CONTACT PERSONS

	44.SATISFACTION RATING OF PROMPTNESS OF RESPONSE SUB-AREAS DURING BILLING & PAYMENT


PROMPTNESS OF RESPONSE

	45.SMART SCALE RATING – PROMPTNESS OF RESPONSE DURING BILLING & PAYMENT


SMART SCALE RATING – FLEXIBILITY DURING BILLING & PAYMENT

	46.SATISFACTION RATING OF QUALITY OF RESONSE SUB-AREAS DURING BILLING & PAYMENT


QUALITY OF RESPONSE

	47.SATISFACTION RATING ON OVERALL BILLING & PAYMENT


OVERALL BILLING & PAYMENT

	48.OVERALL SATISFACTION RATING ON CURRENT SUPPLIERS


OVERALL SATISFACTION

	49.EXPECTATIONS


EXPECTATIONS

	50.IDEAL vs ACTUAL


IDEAL vs ACTUAL

	51.NEXT PURCHASE


NEXT PURCHASE

	52.FAVORABLE COMMUNICATION OF EXPERIENCES


FAVORABLE COMMUNICATION OF EXPERIENCES

	53.LIKELIHOOD OF RECOMMENDING


LIKELIHOOD OF RECOMMENDING

	54.INCIDENCE OF ENCOUNTERING PROBLEMS


INCIDENCE OF ENCOUNTERING PROBLEMS

55.PROBLEM DESCRIPTION

	PROBLEMS ENCOUNTERED
SUPPLIERS

	56.INCIDENCE OF REPORTING PROBLEMS ENCOUNTERED


INCIDENCE OF REPORTING PROBLEMS ENCOUNTERED

57.WHERE REPORTED PROBLEMS ENCOUNTERED

	WHERE REPORTED PROBLEMS
SUPPLIERS

	58.INCIDENCE OF PROBLEMS BEING RESOLVED


INCIDENCE OF PROBLEMS BEING RESOLVED

	59.SATISFACTION RATING ON PROBLEM RESOLUTION


PROBLEM RESOLUTION

60.REASONS FOR SATISFACTION ON PROBLEM RESOLUTION

	REASONS FOR SATISFACTION RATING
SUPPLIERS