Word-Import - 1

Conflict management

A study on the cause of workplace conflict and its relation to employee performance at Religare Finvest limited.

To study the causes of conflict and how it affects performance of employee.

UNIVERSE – Employees of Reliance Enterprises Ltd.

SAMPLE SIZE – 50

SAMPLING TECHNIQUE – Convenience method

METHOD OF DATA COLLECTION – Questionnaire method

DATA ANALYSIS –

BUDGET –

1000 Rupees - printing expense

100 Rupees - travelling expense

50 Rupees - Stationary Expense

TOTAL = 1150 Rupees

SCHEDULE – 2 months

QUESTIONNAIRE

Yes, always

Yes, frequently

Yes, occasionally

No, never

Don’t know

Between front-line roles

Between line managers and their reports

Between different levels of management

Between middle managers

Between senior leadership/ executives

Personality clashes/ warring egos

Heavy workloads/ inadequate resources leading to stress

Poor leadership from the superior

Lack of honesty and openness

Poor line management

Lack of product knowledge

Lack of clarity about accountability/ ownership

Clash of values

Poor selection / pairing of teams

Perceived discrimination

Harassment/ bullying

Poor performance management

Demotivated – It’s such a distraction

Angry & Nervous

Sleepless & Stressed

Nothing – I’m used to it

Confident – the issues have been aired

Excited – a chance to prove myself

Energized – it’s the spice of life

Personal insults/ attacks

Sickness/ absence

Cross-departmental conflict

Bullying

People left the organization

People were fired

Employees were moved to other departments

Project failure

Everyone

Managers

Senior leadership/ executives

HR

Mine

Third parties

Identify and address underlying tensions before things go wrong

More informal one-to-one conversations with people they manage

Act as mediators when conflict arises

Provide more clarity over what’s expected

Be a model of the right behaviour

Provide more clarity over areas of responsibility

Manage toxic individuals who create conflict more firmly

Provide counseling for employees in conflict

Not let their own ego get in the way

Improved consultation in day to day management

Provide improved work-life balance

Raise the subject of possible conflict as part of business

Nothing, It’s inevitable

As a part of leadership development training

Formal external course on conflict management

Informal peer-to-peer coaching

Relationship management training

Advice from the internet

None

It made me more comfortable and confident with handling conflict

It helped me avoid conflict

It helped me get more positive outcomes for both parties

It helped me understand when to give on gracefully

It helped me get what I want from conflict situations

Better understanding of others

Improved working relations

Better solution to a problem/challenge

High performance in the team

Increased motivation

Major innovation/ideas was born

None, no positives

I let it get to me less

I’m more pro-active in addressing the situation

I follow a process or use techniques developed overtime

I’m less likely to cause a fuss

I now seek advice from colleagues

I appreciate the value of conflict more than before

I’ve learned how to win

I don’t do anything differently

Critically important

Very important

Important

Somewhat important

Not important at all

Very effective

Effective

Somewhat effective

Not at all