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Word-Import - 1

IT Services Survey
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IT strives to deliver best value IT services closely aligned to GDAIS business needs.
Please rank (1-6) the following items by their level of importance to you.
Having the right people at the right time to provide knowledge and experience when servicing your IT requests.
IT resource availability to deliver new IT requests (IT Demand Items) within a specified time period.
Collaboration applications and tools to improve delivery time to customers, knowledge sharing and communications.
IT Product and Service innovation allows GDAIS to stay out in front of the competition when bidding on proposals.
IT resource availability during standard business hours to resolve network connectivity / performance and application issues.
Self-help knowledge articles and IT resource materials available on demand 24/7 encourages reuse of information and drives down costs that directly affect the bottom line.
 
 
What level of impact would eliminating or reducing IT services in the following categories have on the business?
Low Medium High
1. Eliminate IT support for managing Souce/Alliance team site design, development and customization.
-
2. Eliminate telephone hand-sets communicating through lower fidelity computer components (i.e., PC/laptop speaker/microphone).
-
3. Limited enterprise Content Management / Document Collaboration systems available to the business (Source, Alliance, various Livelink).
-
4. Eliminate workflow application development/enhancements (i.e., WinGD, System Account Access, Foreign Travel Database, etc.) reduces high Appian Development and support costs.
-
5. Eliminate local onsite IT presence and provide remote IT support from remote locations.
-
6. Eliminate full Service Desk call-in support invoking self-service or providing resolutions via the Knowledge.
-
7. Eliminate after hours and weekend service desk support providing IT support during core business hours only.
-
8. Eliminate IT support for custom enterprise reporting; business area training required to create their own reports.
-
9. Eliminate consolidating enterprise applications to reduce costs. For example, TeamCenter and IFS.
-
10. Reduce LoE initiatives (small projects) and small application enhancements (productivity improvements) by 50%. What is the impact to that change? i.e., break/fix, system enhancements.
-
11. Reduce enterprise engineering application licenses allowing the business to run-out of licenses.
-
12. Eliminating company provided employee computers/laptops and reducing refresh and patching/upgrade costs by expanding virtualization.
-
 
 
What would your pain level be with elimating or reducing IT Services in the following categories?
Low pain Medium pain High Pain
1. Eliminate IT support for managing Souce/Alliance team site design, development and customization.
-
2. Eliminate telephone hand-sets communicating through lower fidelity computer components (i.e., PC/laptop speaker/microphone).
-
3. Limited enterprise Content Management / Document Collaboration systems available to the business (Source, Alliance, various Livelink).
-
4. Eliminate workflow application development/enhancements (i.e., WinGD, System Account Access, Foreign Travel Database, etc.) reduces high Appian Development and support costs.
-
5. Eliminate local onsite IT presence and provide remote IT support from remote locations.
-
6. Eliminate full Service Desk call-in support invoking self-service or providing resolutions via the Knowledge.
-
7. Eliminate after hours and weekend service desk support providing IT support during core business hours only.
-
8. Eliminate IT support for custom enterprise reporting; business area training required to create their own reports.
-
9. Eliminate consolidating enterprise applications to reduce costs. For example, TeamCenter and IFS.
-
10. Reduce LoE initiatives (small projects) and small application enhancements (productivity improvements) by 50%. What is the impact to that change? i.e., break/fix, system enhancements.
-
11. Reduce enterprise engineering application licenses allowing the business to run-out of licenses.
-
12. Eliminating company provided employee computers/laptops and reducing refresh and patching/upgrade costs by expanding virtualization.
-
 
 
What's important to you based on priority?
Not Important Important Very Important Critical to business success
1. Eliminate IT support for managing Souce/Alliance team site design, development and customization.
-
2. Eliminate telephone hand-sets communicating through lower fidelity computer components (i.e., PC/laptop speaker/microphone).
-
3. Limited enterprise Content Management / Document Collaboration systems available to the business (Source, Alliance, various Livelink).
-
4. Eliminate workflow application development/enhancements (i.e., WinGD, System Account Access, Foreign Travel Database, etc.) reduces high Appian Development and support costs.
-
5. Eliminate local onsite IT presence and provide remote IT support from remote locations.
-
6. Eliminate full Service Desk call-in support invoking self-service or providing resolutions via the Knowledge.
-
7. Eliminate after hours and weekend service desk support providing IT support during core business hours only.
-
8. Eliminate IT support for custom enterprise reporting; business area training required to create their own reports.
-
9. Eliminate consolidating enterprise applications to reduce costs. For example, TeamCenter and IFS.
-
10. Reduce LoE initiatives (small projects) and small application enhancements (productivity improvements) by 50%. What is the impact to that change? i.e., break/fix, system enhancements.
-
11. Reduce enterprise engineering application licenses allowing the business to run-out of licenses.
-
12. Eliminating company provided employee computers/laptops and reducing refresh and patching/upgrade costs by expanding virtualization.
-
 
 
 
Business ValueIT Service Reduction Pain Level
Not ImportantVery Important
Low PainHigh Pain
1234512345
1. Eliminate IT support for managing Souce/Alliance team site design, development and customization.
2. Eliminate telephone hand-sets communicating through lower fidelity computer components (i.e., PC/laptop speakers/microphone
3. Limited enterprise Content Management / Document Collaboration systems available to the business (Source, Alliance, various Livelink.
4. Eliminate workflow application development/enhancements (i.e., WinGD, System Account Access, Foreign Travel Database, etc.) reduces high Appian Development and support costs.
5. Eliminate local onsite IT presence and provide remote IT support from remote locations.
6. Eliminate full Service Desk call-in support invoking self-service or providing resolutions via the Knowledge Management tool (expand 0 Level support).
7. Eliminate after hours and weekend service desk support providing IT support during core business hours only.
8. Eliminate IT support for custom enterprise reporting; business area training required to create their own reports.
9. Eliminate consolidating enterprise applications to reduce costs. For example, TeamCenter and IFS.
10. Reduce LoE initiatives (small projects) and small application enhancements (productivity improvements) by 50%. What is the impact to that change? i.e., break/fix, system enhancements.
11. Reduce enterprise engineering application licenses allowing the business to run-out of licenses.
12. Eliminating company provided employee computers/laptops and reducing refresh and patching/upgrade costs by expanding virtualization.
 
 
 
Please rank (1-6) the following items by their level of importance to you.
- Delivering within budget
- Providing good return on investment (ROI)
- Building systems to specifications
- Meeting the actual needs of stakeholders
- Delivery IT projects on time
- Delivering high quality and easy to maintain systems