Survey Templates Customer Satisfaction Surveys B2C pulse survey template for the Coronavirus pandemic

B2C pulse survey template for the Coronavirus pandemic

Use this free B2C pulse survey template to understand the impacts of the COVID -19 crisis on your customers. Identify how the expectations and behavior of your customers have changed over the past few weeks. Collect data and gain insights into customer choices and preferences. Analyze their buying patterns and formulate a sales and marketing strategy to better connect with them. Identify risks and keep uncertainty at bay with a detailed analysis of survey results. This sample B2C survey template is ready-to-use and can help you gather primary data for your Coronavirus related market research. Customize the free questionnaire to meet your specific needs.

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Considering your complete experience with our brand in this pandemic, how likely would you be to recommend us to a friend or colleague?

Very Unlikely

Very Likely

How valuable do you find our products and services during this pandemic?

Very valuable

Valuable

Neutral

Not valuable

Not valuable at all

What are your top three concerns about using our products? (Select only three)

Stores running out of stock

Employees being diagnosed with the coronavirus

Increased prices

Difficulty reaching customer care

Long queues at point of sale

Limited after-sales support

Acceptance of only online paying methods

Other

Are you facing a shortage of our products in your locality?

Yes, always

Yes, but only sometimes

I have not faced any shortage

Did you use products from our competitors during the crisis?

Yes

How satisfied are you with the following during the pandemic?

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied
Availability of our items in local stores	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied

Customer care service	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied

Safety measures taken at the point of sale	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied

After-sales support	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied

The quality of service	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very satisfied

How do you view our products?

Essential

Normal

Luxury

Do you sense any risk of infection by using our products?

No, I’m sure that you’re taking the right safety measures.

Yes, but there may be low chances of infection

Yes, I find it quite risky using your products

I have stopped using your products

Comments/suggestions to help us serve you better:

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Top four reasons for using this coronavirus B2C pulse survey template

Know what your consumers feel exactly and capitalize on that. Here’s why you must use this free survey template:

1. Simple to understand questions and answer options: The question and answer options are simple to understand and answer by all types of users. Boost your response rates.
2. Competitor tracking: Instantly understand whether there is a shift of customers from your brand to your competitor’s brand.
3. Consumer satisfaction levels: Gauge the satisfaction levels your customers derived from your products and services during this pandemic.
4. Reassure customers: Many customers are anxious about buying products during these times. Assure customers about your concern for their safety and the safety of your staff.

B2C pulse survey template for the Coronavirus pandemic

Top four reasons for using this coronavirus B2C pulse survey template

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