Client Experience Survey Questions + Survey Questionnaire Template

You don’t need to be a mindreader to know what your clients want — simply send a questionnaire. One of the best ways to learn clients’ experience is to conduct surveys. The client experience survey questions let you gather the required feedback from which can be used to make important business decisions. If the responses are positive, you can continue with what works. On the other side, negative responses point the way towards improving their experience. Below are some of the sample client experience survey questions that you can use to know more about what clients think about your products/services. Utilize this sample survey template to predict if your present clients are likely to your future clients as well.

Customer Experience Survey Questions

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The Experience Journal


Considering your complete experience with our company, how likely would you be to recommend our products to a friend or colleague?0 Very Unlikely to 10 Very Likely 0 1 2 3 4 5 6 7 8 9 10 Very Unlikely Very Likely How long have you been using our products/services? This is my first time 0-1 year 1-3 years 3-5 years More than 5 years More than 10 years Do you think our products/services have improved over time? Yes No How well do our services meet your expectations? Never Once in a while About half the time Most of the time Always How often do we exceed your expectations? Never Once in a while About half the time Most of the time Always In what aspects have we exceeded your expectations? Please select all that are applicable. Ease of use Look and feel Quality Availability Value for money Customer support Other How likely are you to purchase our products/services again? Very unlikely Unlikely Neutral Likely Very likely How would you describe our products/services? Please select all that are applicable. High quality Reliable Robust Highly available Value for money Poor quality Unreliable Inefficient Overpriced Not useful What was your favorite aspect of our products/services? Ease of use Look and feel Quality Availability Value for money Customer support Other Did you consider any other providers before choosing us? If so, why did you choose us? Please select all that are applicable. No, I didn’t consider anybody else Because there was no other option Ease of use Look and feel Quality Availability Value for money Customer support Other How do you rate the quality of our products/services? Excellent Good Average Below average Poor How do you rate the value for money for our products/services? Excellent Good Average Below average Poor How do you rate us as compared to other products/services in the same category? Excellent Good Average Below average Poor How easy it was to access our products/services? Very easy Somewhat easy Neutral Very difficult Somewhat difficult How easy it was to distinguish our products/services from others? Very easy Somewhat easy Neutral Very difficult Somewhat difficult How do you rate us with our products/services features? Very dissatisfied Not satisfied Neutral Satisfied Very satisfied How do you rate us with our products/services updates? Very dissatisfied Not satisfied Neutral Satisfied Very satisfied Do you find our online documentation/FAQs helpful? Yes No Haven't checked it How helpful is our online documentation/FAQs helpful? Not at all helpful Slightly helpful Moderately helpful Very helpful Extremely helpful How easy is our product to learn? Very easy Somewhat easy Neutral Very difficult Somewhat difficult Are online tutorials helpful? Yes No Haven't checked it How helpful are our online tutorials? Not at all helpful Slightly helpful Moderately helpful Very helpful Extremely helpful Do you like our website? Yes No Haven't checked it How was your experience with our website? Poor Below average Average Good Excellent How was your experience with our customer support? Very dissatisfied Not satisfied Neutral Satisfied Very satisfied How easy was it for you to reach out to our customer support? Very easy Somewhat easy Neutral Very difficult Somewhat difficult How was your overall experience with our customer support? Extremely positive Somewhat positive Neutral Somewhat negative Extremely negative How soon did our customer support respond to your query? Much shorter than expected Shorter than I expected Just what I expected Longer than I expected Much Longer than expected How well did we understand your queries? Extremely well Very well Somewhat well Not so well Not at all well Is there anything else you would like to add?