Survey Templates Employee Evaluation Surveys Internal communication survey template

Internal communication survey template

This organizational communication survey template helps you analyze how robust, transparent, fair, and efficient your company's internal and external communications are. This survey template will help in understanding where your organization can improve communications internally to boost performance, cross-collaboration, and team dynamics.

Measuring the efficiency of internal communication efforts helps evaluate how employees feel and take measures to improve employee morale. A common choice of bigger firms includes general employee surveys, employee engagement surveys, employee communication, and internal communication surveys. Without effective and constant communication, business operations at organizations may get hampered, resulting in productivity and money losses. Fluent communication is not the responsibility of one function or manager; it rests with every employee. The information flow from and to all parties involved must be smooth, direct, honest, and open. This survey example is usually used to analyze an employee's perspective about what is important to communicate regularly, on what topics, organization-wide updates, etc.

Making sure that you have the most useful and timely information is incredibly important to us. To make sure we are delivering on this promise, we would love your input on how well we are doing in our communication initiatives.

Please let us know how we are performing in the following areas, and where we can do better. 
Strongly Agree
Strongly Disagree
I feel well-informed about what is going on in the company
I feel like I have a good overall knowledge about the company 
I feel like I have a good overall understanding of the company strategy 
I can always believe the information I receive
How important is it that you receive timely information about the following?
Not at all important
Slightly important
Moderately important
Very important
Extremely important
The company's strategies for the future
Products and services of the company
The overall financial picture of the company
Changes in compensation and bonus programs
Changes in benefits
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Issues and trends affecting our business
Key customer business issues
Company success stories
Competitive initiatives
Marketing programs
Not at all important
Slightly important
Moderately important
Very important
Extremely important
Government affairs affecting the company
Diversity & Inclusion initiatives
Community involvement
How useful do you find the following as sources of information for what is going on in the company?
Extremely useful
Somewhat useful
Not very useful
Not at all useful
My manager
Team meetings
Company intranet 
Company e-mail
The grapevine
Bulletin board
What do you like the best about our company's communication? 
What would you like to see done differently about our company's communication?
What other topics do you feel are important for you to know more about and would like the company to include in future communications?

Top 5 reasons to use these communication survey questions

Company communications can affect your day-to-day business operations, depending on how clear, transparent, and fair they are. The amount of information collected in the form of survey responses helps measure employee satisfaction in real-time and take measures to improve employee engagement. You should survey your employees to understand how communications are at your organization. Here are 5 reasons to use the company communications evaluation survey template:

Knowledge sharing
To what extent does the organization share critical information with the employees? How frequently is it shared? Sharing important events and facts with your employees is crucial to gaining their trust. Not only will your employees trust you when you share important and crucial information but also can suggest ideas and ways to realize your plans.

Accuracy of information
Every employee should be a part of the information chain of the company, and the accuracy of this information can build or break an employee’s trust. Send out a questionnaire to learn whether the employee trusts the information they receive. If the majority of your employees don’t, you may need to dig deeper into it.

Frequency of communication
Frequent communication helps in keeping your employees apprised of the developments. Frequency is not only important when communication flows from management to employees, but also from managers to the team, and team members to supervisors.

Timeline of communication
When it comes to sensitive information, it is imperative it should be communicated in a timely fashion. If not, it could affect delivery, deadlines, team dynamics, etc. Use this template to understand if this happens at your organization.

Uses of a communication survey template

1. Employee understanding about company strategies, financial aspects, human resource (HR) processes, etc. can be understood using a company communications evaluation survey.

2. Check to see if work is delegated properly and communicated clearly to team members.

3. Your organization has enough communication channels for employees to express their opinions and ideas.