16 Net Promoter Score question examples for your NPS survey

1. Collect customer experience data
Happy customers are likely to refer your products and services to their friends and colleagues. Check with them with a short NPS survey whether they would like to recommend your brand to others. If score is below seven, it implies they are not happy with your products or services and are likely to move to your competitors.

2. Act before it's late
Finding new customers is often difficult as compared to retaining the existing ones. Once you identify who are your passives and detractors, you can take action quickly to improve their satisfaction.

3. Turn promoters into brand advocates
Let your happy customers help you spread the word and create a strong brand. Collect testimonials from them and encourage them to speak on how your products and services helped improve their business outcomes.

All you need is to create an account with QuestionPro. These example Net Promoter Score questions are ready to be used in your surveys and research studies. You can also customize this sample NPS questionnaire as per your needs.

Get to know the voice of the customer, close the feedback loop and transform the customer lifecycle with the above NPS questions.