Online Bookstore Survey Template and Questions

This free online bookstore survey template can be used to collect feedback from your visitors and customers. Learn more about their experience and find out ways to improve it. Gather data regarding their e-commerce purchase habits, preferences and how they make buying decisions.

Use data to generate reports and improve the experience. You can also use this sample template to predict sales and manage inventory better. Online bookstore survey questionnaire is easy to use and can be customized in no time.

3 Reasons to use online bookstore survey questions

1. It's free
This survey template is free for everyone. All you need is a QuestionPro account. You can create a survey from this questionnaire and send it to your customers.

2. It's customizable
Add more questions and answer options as you need. Select from 15+ logic methods to present only relevant questions to your e-commerce bookstore customers.

3. Offer better experience to your customers
Analyze feedback data and understand the customer satisfaction level. Identify ways to improve their experience and turn them into your brand ambassadors.

Online bookstore survey template and questions

3 Reasons to use online bookstore survey questions

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The Experience Journal


Gender: Male Female Other Prefer not to say Age: Under 24 25-29 30-39 40-49 50-59 60+ Marital status: Single Married Other How many children do you have? 0 1 2 3 4 5 6+ NA Considering your overall experience, how satisfied do you feel with our online bookstore? Very dissatisfied Not satisfied Neutral Satisfied Very satisfied How would you describe your experience visiting [WEBSITE].com? Never visited site Poor Mediocre Neutral Good Excellent How satisfied do you feel for the following? Unsatisfied Neutral Satisfied Website Neutral Service Neutral Catalog Neutral How many purchases have you made at [WEBSITE].com over the last year? None 1-3 4-6 7-10 11+ Don't remember How many online purchases have you made in the last month? None 1-4 5-10 11-15 16+ For whom do you generally shop online? Yourself Family members Friends Business Other What is your most important consideration when shopping online? Product selection Competitive prices Convenience Promotions Ease of use Security Other When you purchase online, you purchase for (check all that apply): Holidays Birthdays Special Events Personal Interests Travel Business Other What are the top two [PRODUCT CATEGORY/ SPECIAL INTEREST GROUP] sites you visit? Before starting this survey, how familiar were you with [WEBSITE NAME].com website? Not familiar Heard of website Visited website Made purchases How did you hear about [WEBSITE NAME].com? (check all that apply) Did not hear about it In store advertising Friend or family Sporting event advertising Referred by another website Other How many times did you visit [WEBSITE NAME].com over the last month? Never 1-3 4-6 7-10 11+ Don't remember How helpful has [WEBSITE NAME].com been to you? Not at all helpful Slightly helpful Moderately helpful Very helpful Extremely helpful Which of the following items would you be interested in purchasing from [WEBSITE NAME].com? (check all that apply) Academic supplies Art Prints LOGO Gifts Computers University LOGO clothing UNIVERSITY LOGO Merchandise UNIVERSITY LOGO Books Music and videos Specialty publisher distribution items Guest lecturer or conference transcripts Textbooks Candy Children's books General books UNIVERSITY Speeches INSTITUTE publications UNIVERSITY publications UNIVERSITY paraphernalia Men's clothing Women's clothing Other Given the above selection, how helpful [WEBSITE NAME].com might be to you? Not at all helpful Slightly helpful Moderately helpful Very helpful Extremely helpful If you were buying a gift, which of the following would you consider? (Check all that apply) University sporting wear University sporting goods Cougarwear University paraphernalia Art Children's books Computer supplies General books Specialty books Special affiliation merchandise Men's clothing Women's clothing Music and video Other Do you have any comments or suggestions for [WEBSITE].com?