As a rule of thumb, it is always important to ask your customers what they think about your product and service. Whether your product is very popular or has had a sudden sell drop, companies have to always ask the customer their feedback. As the access to commodities become more normal, customer experience is the one thing that can be your company's differentiator.
What can you improve? What is it that made the customer choose your product instead of another one from your competition? What are some suggestions or issues your customer is currently experiencing with your product?
The following survey is designed specially to answer the questions above. With open-ended, multi-select and close-ended questions, this survey will give you an advantage as to not start from zero your customer service evaluation survey, making you more productive.