Short Customer Satisfaction (CSAT) Survey Template
The short customer satisfaction (CSAT) survey template offers a short and simplistic but powerful method to measure customer satisfaction. It contains questions in a form of a questionnaire that help measure the level of satisfaction that a customer has with a product or service and the frequency of use along with the referencability of the product or service.
As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us by taking a couple of minutes to tell us about your experience. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Sincerely,
[MANAGER_NAME]
Considering your complete experience with our product/service, how likely would you be to recommend us to a friend or a colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
How often do you use [PRODUCT]?
Overall, how satisfied are you with [PRODUCT]?
How likely are you to use/purchase [PRODUCT] again?
What recommendations would you offer for improving [PRODUCT]?
Benefits of using the short customer satisfaction (CSAT) survey template
1) Understand customer satisfaction
Using this CSAT questionnaire template, you can gauge how happy your customers are with the product. You can reach out to customers who have rated you less than expected and understand the reasons behind their score. This will help you make the product better and boost sales.
2) Gather feedback for refinements
Including an open-end text question at the end, you can gain insights into what customers think that would make the product better. This information is crucial to outperform your competitors and boost business revenue.
3) Gauge customer loyalty
Including the Net Promoter Score (NPS) question in the survey lets you understand your promoters, passives, and detractors. This gives you insights into customer loyalty and if your customers will buy again from you and promote your products to their loved ones.
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