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Anket şablonları Hizmet Değerlendirme Anketleri Müşteri Çok Modlu Hizmet Değerlendirme Anketi Şablonu

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Müşteri hizmetlerine nasıl ulaştınız? How did you contact customer service? E-posta Faks Telefon Web sohbeti Şahsen Başka Telefonla aradıysanız, ne kadar çabuk ulaştınız? If you called on the phone, how quickly did you get through? Hemen 30 saniyenin altında yaklaşık 1 dakika 2-5 dakika 5 dakikadan fazla Bir mesaj bıraktım Yok Başka Müşteri hizmetleriyle faks veya e-posta yoluyla iletişime geçtiyseniz, yanıt almanız ne kadar sürdü? If you contacted customer service by fax or email, how long did it take to get a response? 2 saatten az 2-6 saat 6-12 saat 1 iş günü 1 iş gününden fazla bana dönüş yapmadılar geçerli değil Müşteri hizmetlerini arama sebebiniz neydi? What was your reason for contacting customer service? Üründen memnun değil ürün almadım Ürün/hizmet siparişi verilemiyor Web sitesiyle ilgili sorun Daha fazla ürün bilgisi gerekli Aboneliği veya üyeliği iptal edin Başka Genel olarak, müşteri hizmetleri temsilcimizden memnuniyetinizi nasıl değerlendirirsiniz? Overall, how would you rate your satisfaction with our customer service representative? Son derece memnun Memnun Doğal tatminsiz son derece tatminsiz Emin değil Müşteri hizmetlerimizi geliştirmemize yardımcı olacak yorum veya önerileriniz var mı?

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