Kleen-Tech Case Study

KleenTech gather insights on how to improve their services for their existing customers across 24 field teams.

Background

Before teaming up with QuestionPro CX, Kleen-Tech had set a manual process to distribute the surveys to all of their clients, taking longer in the deployment stage and were not as respondent friendly. Once receiving the survey customers had to access the survey on an external website.

Company Overview

Kleen-Tech is a leader provider of Cleaning Services for Commercial, Government and Specialty facilities across the USA. Over the years, they have got awards and recognitions, such as: Best of Colorado Award for the last 6 years and running, Top Privately-Held Businesses, and Best of Business for Janitorial Services in Colorado. .

Goal

The goal is to provide a platform that enables: an increase in the number of customer survey responses, automated distribution of surveys across 24 cohorts, providing excellent customer service with quick turnarounds, and the ability to use inline email survey CX feature with NPS.

Challenge

Kleen-Tech key requirements are to find a solution that allow them to distribute and collate data in a personalized dashboard.

Sending inline email surveys to their customers allows them to keep track of detractors and their comments to provide them with a better service to improve customer satisfaction.

Project Outline

1. Briefing from Kleen-Tech
2. Survey design and creation
3. Survey distribution across 24 field teams
4. Data cleansing
5. Data reporting and analytics

QuestionPro solves the challenges of agile market research

QuestionPro's market research platform with its easy-to-learn, high-performance, powerful and advanced tools enables organizations to conduct agile market research themselves. With QuestionPro, you can set up research projects quickly and automate processes to collect feedback and experience data. Our advanced analytics tools help you crunch both quantitative and qualitative data to gain valuable insights for your business.

Download PDF to read more