VIVISOL Netherlands
Overview
VIVISOL Netherlands has been a leading specialist in respiratory care, sleep apnea care and ventilation therapy for more than 30 years. To maintain its culture of continuous improvement, VIVISOL required a structured and scalable way to capture patient feedback across that entire journey.
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Challenge
VIVISOL faced a lack of structure in collecting feedback throughout the patient journey. Insights were fragmented, making it difficult to respond quickly and strategically to improvement opportunities.
The organization needed:
• A structured patient satisfaction process
• Centralized and reliable data collection
• Secure European data storage
• An intuitive platform accessible to non-technical users
• Advanced reporting capabilities at a competitive cost
As a healthcare provider, data security and compliance were non-negotiable requirements.
Process and activation
QuestionPro provided a smooth implementation process with minimal onboarding required. After a few explanatory sessions and practical guidance, the VIVISOL team was fully operational.
Typical Research Process:
- Internal stakeholders align annually on survey questions
- Survey programmed within QuestionPro
- Online distribution via email across the patient base
- Surveys optimized for accessibility across all devices
- Data collected and available in real time
- Analysis begins within two weeks
Biannual check-ins with the QuestionPro team ensured the platform evolved alongside VIVISOL’s internal processes. Ongoing best-practice support guaranteed effective data collection and analysis.
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Results & Impact
Through the structured execution of patient satisfaction research, VIVISOL gained valuable insights.
The research showed their patients were highly satisfied with the medical equipment and their professional guidance. Patients expressed a need for better follow-ups and reminders regarding scheduled appointments and therapies—an improvement that will allow their engagement to better align with the needs of their patients.
This insight enabled VIVISOL Netherlands to recalibrate its approach and better balance its three core pillars:
• Committed
• Professional
• Entrepreneurial
QuestionPro transformed feedback into action.
About QuestionPro
QuestionPro is an enterprise-grade platform, developed for two decades in close alignment with the needs of our customers in experience management, market research, and scientific research. With over 4 million users across 100+ countries, QuestionPro is one of the most trusted survey and analytics solutions worldwide. Our expertise spans Market Research, Customer Experience, and Employee Experience, providing tools that support agile, high-quality research initiatives at every scale.
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21
questions
Feedback on company, product, customer service, ratings, intention to return.
21
questions
Evaluation of communication information and strategy within the company.
10
questions
Customer satisfaction survey with product, representative, and process questions.
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