Navigating QuestionPro Products

Essentials
The Essentials license comes with access to “Surveys” and “Audience”. New users who log in for the first time will have access to both the Products.



With Surveys, get started with designing your perfect survey today. Add multiple question types, logic, and personalized branding. Our reports make analysis simple. From real-time shareable dashboards to our complete suite of analytics, we help you turn data into decisions in a flash.

Audience offers high-quality respondents from around the globe for all your research needs. Collect responses from mobile-ready panelists that are profiled with over 300+ demographic questions to participate in research studies as you see fit. Get respondents for quick turnaround and high-frequency studies or even longitudinal tracking studies. Access 22 million+ respondents from across the globe in specialized panels or nationally representative samples. Conduct do-it-yourself surveys by accessing respondents yourself or reach out to our team for specialized requests.

Research
For users with the Research license, the Survey option is integrated within the Research suite.



In addition to Surveys and Audience, the Research suite offers full access to all the research features, like Sentiment and Heatmap analysis.

Communities, lets you understand your customers needs and expectations and make intelligent business decisions based on insights from real-time analytics. QuestionPro Online Community Software enables you to intelligently engage your customer community. We support over 50+ question types, from simple and complex surveys, to logic, branching and more. Connect with your passionate customers and get valuable feedback from them. Reward your local customers with interactive points, gamification badges, cash and donations.

InsightsHub has the tools you need to share and apply insights across your Organization. It's a dedicated and searchable repository of insights data, research methods, and everything your insights team does. No more siloed research or under-utilized insights. And no more knowledge disappears when team members leave.

Customer Experience
QuestionPro CX is the customer experience management platform that helps your team to create strategies to continually meet the ever-evolving customer experience. With QuestionPro CX features you can share insights with employees and frontline managers to design an exceptional customer experience.

Customer Experience is the sum of all the interactions that a customer has with a company over the course of the time and the customer's feelings, emotions, and perceptions of the brand over the course of those interactions. The interaction can span from the in-store experience to the call-center and digital interactions, which can include in-app, mobile, desktop and tablet experiences.



In addition to the surveys, the Customer Experience Suite has the following offerings:

CX. With QuestionPro CX you have in your hands a powerful customer experience management platform with a full 360° methodology that focuses on providing tools to deliver actionable CX insights fto your business. Within CX you can use the closed loop ticketing system to capture your customers’ journey at various touchpoints and share the feedback with your team. Closed Loop helps reduce the churn rate and eventually convert your detractors into promoters. CX also offers advanced dashboards with customizable widget configurations, workflow setup, sentiment analysis to focus on the quality of interactions by qualifying the text, disposition metrics to monitor emails and track customer behavior. You can also make use of the NPS+ question,exclusive to QuestionPro CX, to calculate the NPS score, the root cause and collect additional information from customers.

Reputation. Reputation is an all in one platform for reputation management that monitors and action of public ratings and reviews sites, turning them into insights. This tool focuses on monitoring the conversation customers have about your product, beyond asking them directly through a customer satisfaction survey, to take immediate action. With Reputation you can reply to reviews, have real-time analytics, detailed AI sentiment analysis and set action alerts.

Outerloop. Outerloop altogether has the goal of reducing the number of complaints about a specific root cause most efficiently and practically to avoid service recovery from the beginning. Outerloop gives the ability to start the initiative, build the tasks around it, hold the team accountable through huddles and be able to access all the information in one place to understand the KPI metrics that are being tracked against a particular initiative.

Workforce Edition
Workforce is a culture and employee experience survey and analytics platform that provides meaningful analytics and insights about your people and can help you drive the best kind of change. Our robust and intuitive analytics help you act on the most impactful data and insights around what’s driving success in your business, and what’s getting in the way of it.



From proven survey templates for every step to creating your own custom questionnaires, and anything in between. Get sincere thoughts from your employees, no matter where they are:

• Email and SMS portal survey distribution
• Mobile optimized
• Multilingual capabilities
• Full confidentiality and anonymity due to the roster setup
• Distribute surveys based on employee roster - driven by demographics, segments, or employment milestones (e.g. hire, anniversary, exit)
• Automated reminders

Simple and powerful analytics and insights:

• Numerous reporting filters
• Powerful insights visualization - heatmaps, trending etc.
• Text tagging and sentiment analysis
• Easy access across stakeholders - branded online portal for management reporting and team-based dashboards

Engagement Tools



This suite of tools is available free of charge for all users with the following offerings,
Polls, a type of inquiry or survey conducted in a scientific and unbiased manner to read the public opinion concerning a certain issue or a series of issues. In a traditional method, the interviewer, or the pollster would ask a question or series of questions to a group of randomly selected people representing a certain population. Responses from participants were collected and interpretation was made manually using different data analysis techniques and statistical formulas. The modern polling technique is much easier and more accurate (about a 3% margin of error); hence widely accepted and used to conduct polls.

Forms, create your online forms in a simple way to capture information from your potential customers. Create customized forms according to your brand. Modify in seconds the colors and insert your logo easily. Send notifications and alerts directly to your email when a customer answers your forms. Redirect your customers to any page you want once they have filled out the form, including a thank you message.

LivePolls is a totally free user-friendly online polling tool that lets you conduct quick online quizzes, timed trivia, gather instant feedback, and show the results to participants in real time.

Yes. You can set the default product under My Account (Top right corner) » Global Settings » Account Settings

Select the product you wish to log in to by default.

Yes. You can set the default product for the entire organization under Organization » Settings

Click the Settings button on the top right of the page.

Select the product you wish all memebers of your organization to log in to by default.