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Surveys

CX- Multilingual Surveys | Language options - How to?

Our platform supports multilingual surveys, offering a selection of over 100+ languages. If your preferred language is not available, you can request its addition, and we will accommodate your needs.

How do I create multilingual surveys?

  • First create the Survey in English/Main Language
  • Go to: Login >> Customer Experience >> Survey >> Settings >> Languages >> Add Languages
    • Survey Software Help Image
  • Select the language version and click on the Add Language Version button.
  • Selected Language versions will get added. You can add multiple languages in one go.
    • Survey Software Help Image

Change language within survey:

This option enables respondents to change the survey language while taking the survey. They can seamlessly switch between any available languages for which translations have been provided.

  • Add the survey languages that you want to make available for respondents to choose from while answering the survey.
  • Turn on the "Change language within survey" toggle. Survey Software Help Image

From where the respondent can change the survey language?

Respondents can change the survey language by clicking the language icon located in the top right corner of the screen. This will display a list of all available languages added for that survey. Survey Software Help Image

A page break must be added to the survey for the "Change Language Within Survey" option to function properly.
License

This feature is available with the following license :

Customer Experience

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6 Questions

A client's surveys currently go out using “info” at asbhawaii dot com. Is it possible to change “info” to something like “no-reply” and have an automated response (“This is an unattended email …”)? Why? We have seen some customers responding to the survey replying to that email and we want those comments in the survey and not routed to a unit that handles that email address. Is this possible? Thanks
2 Answers
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How to delete a 'From' email address that is added under distribute>compose section?
1 Answer
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What is the limit on number of email invitations that can be sent in a single batch?
1 Answer
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When I try to share my survey via email it does not allow me to send the invite and shows an error: "Please use either the Tracked Respondents or Anonymous Respondents tags for sending the survey." Screenshot: https://prnt.sc/iI5jCofkThQ3
1 Answer
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When I try to share my survey via email it does not allow me to send the invite and shows an error: "Reply-to email domain should be same as selected from email domain or account email address domain." Screenshot: https://prnt.sc/zg5I4NWIoaov
1 Answer
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Limit of Email Addresses when using SMTP?

I have set up SMTP. Is there a limit to the number of email addresses I can set up?

1 Answer
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