AI-generated tags

AI-generated tags automatically classify new support tickets based on their content using advanced language models. This feature significantly reduces manual effort, ensures consistency, and improves the speed and accuracy of ticket triage, trend identification, and reporting.

Watch this video for a quick overview of the AI-generated tags feature in QuestionPro’s enhanced Closedloop feedback system.

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Customer experience » Closedloop » Workspace » Ticket » Customer details

Step 1: Navigate to Closedloop and open any workspace you’d like to explore.

Step 2: Inside the workspace, click the plus (+) icon to create a new ticket.

Step 3: Enter customer details, including feedback in the ticket description, then hit save.

Step 4: Go to all tickets and click a ticket ID to view its details.

Step 5: Go to the customer details tab and review the ticket description for feedback and context.

Step 6: Scroll to the AI-generated tags section to see automatically suggested tags based on ticket content.

Step 7: Click any tag to instantly filter and view other tickets with the same theme or topic.

Step 8: Click the filter icon to select or search for more tags of your choice.

Step 9: Click Apply Filter to see all tickets filtered by the tags you selected in one view.

No, tags are autogenerated using AI and cannot be manually edited.

Manual addition or removal of tags is not supported in the current version of AI-generated tagging.