Bulk Action Toolbar

The Bulk Action Toolbar is a feature in QuestionPro’s Closed Loop Feedback (CLF) system that appears at the top of the ticket table when one or more tickets are selected using checkboxes. It enables agents to make batch updates—such as changing the assignee, status, or priority—efficiently, ensuring consistency, accuracy, and auditability across multiple tickets at once.

Watch this video for a quick overview of the Bulk Action Toolbar in QuestionPro’s Closed Loop Feedback system, demonstrating how to update, assign, and manage multiple tickets at once.

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The toolbar automatically appears at the top of the ticket table whenever one or more tickets are selected in the workspace ticket view.

Step 1: Go to your workspace and open the ticket table view.

Step 2: Select the tickets you want to update using the checkboxes beside each ticket row.

Step 3: The Bulk Action Toolbar will appear at the top of the table with options for Status, Priority, and Delete.

Step 4: Choose the desired action (e.g., change status to "Open") from the dropdown menu in the toolbar.

Step 5: Confirm the bulk action in the pop-up dialog to apply changes to all selected tickets.

Step 6: Once confirmed, the updates will reflect instantly in the ticket table, and all changes will be logged in the ticket activity history for audit purposes.

Step 7: All changes will be logged in the ticket activity history for audit purposes.

• Select multiple tickets at once using checkboxes beside each row.
• Change the ticket Status or Priority in bulk.
• Delete multiple tickets at once using the selection checkboxes.
• Review and confirm bulk updates in a confirmation dialog to prevent mistakes.
• Track changes instantly in the ticket table with full activity logs.

• Boosts agent productivity by reducing repetitive single-ticket edits.
• Minimizes errors and rework through confirmation dialogs and clear feedback.
• Ensures auditability by logging all bulk changes with detailed history.
• Provides a seamless, responsive experience across desktop and laptop devices.

• Cannot perform actions on tickets outside the current workspace view.
• Some fields or custom ticket attributes may not be supported for bulk updates.
• Bulk actions require proper permissions; only agents with sufficient rights can execute changes.