Calabrio Integration

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models and gives our customers precise control over operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.

Please follow the steps below to connect your Workforce to Calabrio:

• Go to:Login » Workforce » Manage Employee Roster » Integration » Calabrio



• Click on Add/Update to connect the account.





• Add Calabrio account credentials and connection URL. Click on the Save button.





• After creating a connection you can check the details on the screen.





• You will need to map the survey to your Calabrio. Select theCustom Field for mapping.





• You can set up a daily sync from the toggle - for automated sync every day.





• Click on Sync Custom Fields to save the settings.




• Once saved, the logs will be displayed as per each sync.




• You can check log details from the tooltip.





• On clicking thetooltip, you can check the pop-up with log details.





• Click on the Sync Employees button.





• Log of employee sync updated.





• In the pop-up you can check as per location, it is synced with the employees.





• Go to the Employees, the roster is updated as per the sync.





• ToRemove Integration, click on the button.