eNPS (Employee Net Promoter Score) measures employee satisfaction and loyalty by asking how likely they are to recommend the company as a place to work. Responses are scored on a scale from 0 to 10, with higher scores indicating more satisfied employees. It helps companies gauge overall employee morale.
In an eNPS (Employee Net Promoter Score) survey, employees are grouped into three categories:
eNPS calculates how likely employees are to recommend the company. The system adds up responses in three categories: Promoters, Passives, and Detractors. It then calculates the "Net Promoter Score" by subtracting the percentage of Detractors from the percentage of Promoters.
Click to download videoScale | Detractors | Passive | Promoters |
---|---|---|---|
0-10 | Rating 0-6 | Rating 7 or 8 | Rating 9 or 10 |
1-10 | Rating 1-6 | Rating 7 or 8 | Rating 9 or 10 |
1-7 | Rating 1-5 | Rating 6 | Rating 7 |
1-5 | Rating 1-3 | Rating 4 | Rating 5 |