- 360 feedback introductory text
- 360 feedback display configurations
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- Multi Level Priority Logic
- 360 Surveys- Priority Model
- 360 Surveys- Rich Content Editor
- 360 feedback - skip logic
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- 360 Survey Settings
- 360 feedback configuration
- Customize the validation text
- 360 Survey design
- 360-Reorder section
- 360 Section Type - Single Select Section
- 360 Delete Sections
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- 360 section type - Free responses text section
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- 360 Section-Edit Configurations
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eNPS
eNPS (Employee Net Promoter Score) measures employee satisfaction and loyalty by asking how likely they are to recommend the company as a place to work. Responses are scored on a scale from 0 to 10, with higher scores indicating more satisfied employees. It helps companies gauge overall employee morale.
In an eNPS (Employee Net Promoter Score) survey, employees are grouped into three categories:
- Promoters: Employees who are highly satisfied and likely to recommend the company.
- Passives: Employees who are neutral.
- Detractors: Employees who are dissatisfied and may speak negatively about the company.
eNPS calculates how likely employees are to recommend the company. The system adds up responses in three categories: Promoters, Passives, and Detractors. It then calculates the "Net Promoter Score" by subtracting the percentage of Detractors from the percentage of Promoters.
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To Add Employee Net Promoter Score to the survey, go to:
- Login » Workforce » Select Survey » Edit » Workspace » Add Question
- Under Advance » Customer Satisfaction » Net Promoter Score
- By default, the eNPS (Employee Net Promoter Score) question uses a 0-10 rating scale. This scale helps measure employee satisfaction and loyalty. If needed, you can adjust the scale in the survey settings to better fit your survey's needs.
- Following Scale options are available.
| Scale | Detractors | Passive | Promoters |
|---|---|---|---|
| 0-10 | Rating 0-6 | Rating 7 or 8 | Rating 9 or 10 |
| 1-10 | Rating 1-6 | Rating 7 or 8 | Rating 9 or 10 |
| 1-7 | Rating 1-5 | Rating 6 | Rating 7 |
| 1-5 | Rating 1-3 | Rating 4 | Rating 5 |
- By default, validation is off, so respondents can skip questions in the survey. If you don’t want them to skip, you can turn on validation. When you do, you'll see these options
- Force Response: This makes the question mandatory. Respondents must answer it to finish the survey.
- Request Response: This shows a pop-up if a question isn’t answered, asking the respondent to either answer it or continue without answering.
How does the NPS question look to respondents in the survey?
- The respondents can see the NPS question as below:
- Here, the respondents need to click on the score that they wish to give.
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