Cancel Account - How to?

How can I cancel my account?

You can cancel your account under the My Account section.

Go to: Login » My Account (Top Right Corner)

Click on My Account option in the drop down.
Under My Account, scroll down to the bottom of the page and you will see the Cancel Account section.
Click on the Cancel My Account

On the popup, please select the reason why you are cancelling the account, then click on I understand that by cancelling my master account, all other accounts associated with this account will be automatically removed.

If you would like to retain your surevys and data, click on Retain all surveys and data » Cancel Account

Upon successful cancellation, you’ll receive an email from us which has confirmation code. Please note down this confirmation code as this is required for any disputes regarding cancellation.

Please note: QuestionPro support team cannot and will not cancel the account for you due to legal and security issues.

Important things to remember

All surveys and data will get deleted automatically unless you choose to retain all surveys and data
Please download all data before canceling the account.
Please download your invoices before canceling your account.

When I log in I get a message that the account is blocked/de-activated. How can I cancel?

If you log in and receive a message regarding the account being blocked, you should see the Cancel/Delete Account link on the left. You can cancel your account by clicking on this link.

Was the article helpful?

Yes No

How can we improve it?

Submit