Device Hardware

When using the QuestionPro mobile offline app, each device key is synced with a single device. For auditing or security assesment, these device details are available in your account.

Go to: Surveys » Mobile

Click on the device for which you wish to view associated device details.

In the popup, you can view the device details under the Hardware tab.

No. Each device key can only be used on a single device at any given time. If you wish to use multiple devices for data collection, you can purchase a separate username/key for each device. Contact: [email protected] for bulk username/key pricing.

At any given time, a device key can be associated only with one single device. If you wish to change the device, you can either reset an active device or change the association from the device hardware tab.

• To reset a device,
• Step 1: Open the menu by clicking on the hamburger(3 lines) menu icon.
• Step 2: Click on Settings
• Step 3: Under Device, click on Device Key
• Step 4: Here, click on the Sync and Reset Device button.

• This will deactivate the device for the device key and now a new device can be used with this device key.

To deactivate a device from the web app,

• Go to: Surveys » Mobile
• Click on the device name.
• Click on the Hardware tab and mark the device as inactive.

• Now you will be able to use a different device for this device key.