- Media library
- Question limits
- Creating a survey from MS Word doc
- How to edit live surveys
- Survey blocks
- Survey block randomizer
- Question randomization
- Scale Library
- What is monadic testing?
- What is sequential monadic testing?
- Extraction Support for Image Chooser Question Types
- What is comparison testing?
- Custom validation messages
- Survey Builder with QuestionPro AI
- Testing Send
- Survey Preview Options
- Add Questions From a Document
- Survey Authoring 2025
- Standard question types
- Advanced question types
- Multiple choice question type
- Text question- comment box
- Matrix multi-point scales question type
- Rank order question
- Smiley-rating question
- Image question type
- Date and time question type
- reCAPTCHA question type
- Net Promoter Score question type
- Van Westendorp's price sensitivity question
- Choice modelling questions
- Side-By-Side matrix question
- Homunculus question type
- Predictive answer options
- Presentation text questions
- Multiple choice: select one
- Multiple choice: select many
- Page timer
- Contact information question
- Matrix multi-select question
- Matrix spreadsheet question
- Closed card sorting question
- Flex Matrix
- Text Slider Question Type
- Graphical Rating Scales
- Rank Order - Drag and Drop
- Bipolar Matrix - Slider
- Bipolar Matrix Likert Scale
- Gabor Granger
- Verified Digital Signature
- Star Rating Question Type
- Push to social
- Attach Upload File Question
- Constant Sum Question
- Video Insights
- Platform connect
- Communities Recruitment
- TubePulse
- Open Card Sorting
- Map Question Type
- LiveCast
- Answer type
- Reorder questions
- Question tips
- Text box next to question
- Text question settings
- Adding other option
- Matrix question settings
- Image rating question settings
- Scale options for numeric slider question
- Constant sum question settings
- Setting default answer option
- Exclusive option for multiple choice questions
- Validate question
- Bulk validation settings
- Remove validation message
- Question separators
- Question Code
- Page breaks in survey
- Survey introduction with acceptance checkbox
- RegEx Validation
- Question Library
- Embed Media
- Slider Start Position
- Answer Display - Alternate Flip
- Matrix - Auto Focus Mode
- Text validations
- Numeric Input Settings- Spreadsheet
- Answer Groups
- Hidden Questions
- Decimal Separator Currency Format
- Allow Multiple Files - Attache/Upload Question Type
- Text box - Keyboard input type
- Deep Dive
- Answer Display Order
- Alternate colors
- Conjoint Best Practices
- Multi-media file limits
- Conjoint Prohibited Pairs
- Add logo to survey
- Custom Themes
- Display Settings
- Auto-advance
- Progress bar
- Automatic question numbering option
- Enabling social network toolbar
- Browser Title
- Print or export to PDF, DOC
- Survey Navigation Buttons
- Accessible Theme
- Back and Exit Navigation Buttons
- Focus Mode
- Survey Layout
- Survey Layout - Visual
- Telly Integration
- Telly Integration
- Workspace URL
- Classic Layout
- Branching - Skip Logic
- Compound Branching
- Compound or delayed branching
- Response Based Quota Control
- Dynamic text or comment boxes
- Extraction logic
- Show or hide question logic
- Dynamic show or hide
- Scoring logic
- Net promoter scoring model
- Piping text
- Survey chaining
- Looping logic
- Branching to terminate survey
- Logic operators
- Selected N of M logic
- JavaScript Logic Syntax Reference
- Block Flow
- Block Looping
- Scoring Engine: Syntax Reference
- Always Extract and Never Extract Logic
- Matrix Extraction
- Locked Extraction
- Dynamic Custom Variable Update
- Advanced Randomization
- Custom Scripting Examples
- Survey Logic Builder - AI
- Custom Scripting - Custom Logic Engine Question
- Survey settings
- Save & continue
- Anti Ballot Box Stuffing (ABBS) - disable multiple responses
- Deactivate survey
- Admin confirmation email
- Action alerts
- Survey timeout
- Finish options
- Spotlight report
- Print survey response
- Search and replace
- Survey Timer
- Allowing multiple respondents from the same device
- Text Input Size Settings
- Admin Confirmation Emails
- Survey Close Date
- Respondent Location Data
- Review Mode
- Review, Edit and Print Responses
- Geo coding
- Dynamic Progress Bar
- Response Quota
- Age Verification
- Tools - Survey Options
- Live survey URL
- Customize survey URL
- Create email invitation
- Personalizing emails
- Email invitation settings
- Email list filter
- Survey reminders
- Export batch
- Email status
- Spam index
- Send surveys via SMS
- Phone & paper
- Adding responses manually
- SMS Pricing
- Embedding Question In Email
- Deleting Email Lists
- Multilingual Survey Distribution
- SMTP
- Reply-To Email Address
- Domain Authentication
- Email Delivery Troubleshooting
- QR Code
- Email Delivery and Deliverability
- Survey Dashboard - Report
- Overall participant statistics
- Dropout analysis
- Pivot table
- Turf analysis
- Trend analysis
- Correlation analysis
- Survey comparison
- Gap analysis
- Mean calculation
- Weighted mean
- Spider chart
- Cluster Analysis
- Dashboard filter
- Datapad
- Download Options - Dashboard
- HotSpot analysis
- Heatmap analysis
- Weighted Rank Order
- Cross-Tabulation Grouping Answer Options
- A/B Testing in QuestionPro Surveys
- Data Quality
- Data Quality Terminates
- Matrix Heatmap Chart
- Column proportions test
- Response Identifier
- TURF Reach Analysis
- Bulk Edit System Variables
- Weighting and balancing
- Conjoint analysis designs
- Conjoint part worths calculation
- Conjoint calculations and methodology
- Conjoint attribute importance
- Conjoint profiles
- Market segmentation simulator
- Conjoint brand premium and price elasticity
- What is MaxDiff scaling
- MaxDiff settings
- Anchored MaxDiff Analysis [BETA Release]
- MaxDiff FAQ
- MaxDiff- Interpreting Results
- Automatic email report
- Data quality - Patterned responses
- Data quality - gibberish words
- Import external data
- Download center
- Consolidate report
- Delete survey data
- Data quality - All checkboxes selected
- Exporting data to Word or Powerpoint
- Scheduled reports
- Datapad
- Notification Group
- Unselected Checkbox Representation
- Merge Data 2.0
- Plagiarism Detection
- IP based location data
- SPSS Export
- SPSS variable name
- Update user details
- Update time zone
- Teams
- Add Users
- Usage dashboard
- Single user license
- License restrictions
- Troubleshooting login issues
- Software support package
- Welcome Email
- User Roles & Permissions
- Bulk Add Users
- Two-Factor Authentication
- Network Access
- Changing ownership of the survey
- Unable to access Chat support
- Navigating QuestionPro Products
- Agency Partnership Referral Program
- Response Limits
Pricing
The licensing fee covers everything you will need to manage your online survey, including the survey creation wizard, email or website distribution, and tools for analyzing your results automatically in real-time.
Yes, the service charge includes survey authoring and results analysis. You will have access to all of the tools as long as your account is active. If you choose to cancel your account, your surveys and related survey data will be removed from our servers.
No, sign up and cancel your account anytime. No Hidden Fees.
You need to subscribe for a minimum of one year, use the service as long as you want, and simply cancel your account when you are done. Your data will be stored on our servers as long as your account is active.
You have the option to get started by signing up for an Essentials License. This includes up to 200 responses for your survey. You can upgrade to any of our annual plans at any time. Your account will remain active until you cancel it.
Note: Your billing cycle is considered the day you upgrade your account to the same day next year. For example: If you upgrade on Sept 25, 2020 your billing cycle starts from Sept 25, 2020 to Sept 24, 2021.
After completing your survey project, you MUST cancel your account to prevent future billing. For security reasons, we cannot accept email requests to cancel accounts. If you cannot log in to the account, first try the steps outlined in the Troubleshooting log-in issues help file. If those options do not work, kindly contact our support team for assistance.
Please refer to the help file for cancelling an account online.
Please note that we cannot offer refunds if you forget to cancel the account.
- Click on : Login » Surveys » My Account (top-right-corner) » Upgrade Account
- Enter your credit card information and your account will be automatically upgraded.
No. We do not offer a 30-days money-back guarantee.
Your license may be canceled anytime under My Account.
Note: You will no longer have access to any of the surveys or survey results. We recommend exporting results before canceling your account. We do not issue pro-rated refunds for cancellations.
Yes, results can be exported to MS Excel under View Results/Export.
We accept Amex, Visa and MasterCard. Payment is made online and your account will be upgraded immediately after your card is charged. An online invoice is also generated for your convenience. We also accept wire/bank transfers and check payments for certain annual licenses. Under My Account, you will see an option to Print an invoice. To generate an invoice please contact our sales representative.
Discounts are available for annual and multi-year contracts. Please contact your Sales Representative/Account Manager for more information.
You can upgrade your account from one license level to another license level at any point in time. However, when you upgrade your account, you will be billed for the next billing cycle immediately. The account will be immediately upgraded, you will be charged a pro-rated fee for the upgrade, and your license will be extended accordingly.
No. Upgrading from one license level to another DOES NOT CHANGE your data (surveys, responses, etc.) in any way.
You can upgrade from a monthly license to an annual license. However, you cannot downgrade back to the monthly license level.
Please note that we do not issue pro-rated refunds for changes in licenses.
It depends on how long you plan to collect and analyze data. QuestionPro operates on a subscription-based SaaS model, typically offering an annual (12-month) license. However, many organizations opt for project-based engagements, where pricing and terms are determined by the scope of data collection, fielding, and analysis. We recommend you reach out to a dedicated Sales Executive/Account Manager for customized pricing.
You can then cancel your account. There are no cancellation fees and you can do it online. We don’t make it hard to cancel your account. If you need our services again (in the future), you can always come back and re-activate your account.
No. If you cancel your account, all your associated data is removed from our servers.
By default, all the licenses are Single User Only. Sharing usernames and passwords is a violation of the single user license. If you need a multiple user license:
- Multi-User License Option is available with Team Edition and above licenses.
The pricing does not change. Your card will be charged in US Dollars, and, depending upon your credit card company’s agreement, you will be charged in your currency. The exchange rate will be determined by your credit card company.
