IP based location data

When your respondents answer any survey, their IP address is stored along with location data for additional insights. IP based location data tracking can be used to gate respondents based on logic or analyze data based on location. However, for privay protection and based on your needs, you can disable IP based location tracking for your account.

When respondents answer any survey, their IP address is captured and stored along with their response. Based on their IP address, we use maxmind geo-coding to find out location data like, country, region, longitured, latitude, radius. This information is stored along with the response data for each response. You can view this data under responses and this data is also included when you export raw data for your survey.

Go to: My Surveys (Select Survey) » Analytics » Dashboard » Responses

Here you can view IP based location data.

By default, IP based location tracking is enabled for all accounts. To disable IP based location data collection and tracking,

Go to: My Account (Top right corner)

In the drop down, select Global Settings

Under Survey Settings, switch off the toggle for IP based location tracking.

Once you make this change, going forward, location data will not be collected or tracked for responses.

To disable IP based location data collection for your organization, on the surveys list page,

Go to: Organization » Settings and click on the Settings button.

On the popup, scroll down to the IP based location tracking setting, uncheck the selection box and click on Save Changes

Once you disable IP based location tracking for the organization, all new users will have this setting disabled for their account and surveys. If you have existing users, they will need to disable this setting under their account.